AI Solution Engineer

AmeriLife; Town of Florida (NY); Hybrid; USD 170,000 - 190,000; Full time

Job summary

AmeriLife in the United States is building an enterprise AI capability. This embedded role focuses on engineering and shipping AI agents and LLM-powered services on Databricks and Azure to automate workflows in contracting, commissions, and distribution.

You will also perform forecasting and evaluation, partner with line-of-business leaders, design reference architectures, and ensure governance, security, and compliance in a regulated insurance environment.

Qualifications

• 3+ years building AI or ML systems in production.
• Experience with at least one agent framework or SDK (Claude Agent SDK, LangGraph, LangChain, or similar).
• Tool and function calling: defining tools and wiring agents to internal APIs and data.
• RAG and grounding in practice — retrieval strategies and grounding.
• Prompt and context engineering as an engineering discipline.
• Systematic AI evaluation with guardrails for accuracy, safety, and cost.

Responsibilities

• Design, build, evaluate, and ship multi-step AI agents in production.
• Partner with vertical leaders to define high-value use cases and establish reference architectures.
• Forecasting, propensity and segmentation models; feature engineering for agents and models.
• Build and operate production-grade data pipelines on Lakehouse platforms.

Skills

AI/ML Engineering

LLM Agents

Databricks

Azure

Python

Systems Thinking

Education

Bachelor's or Master’s in CS/Engineering

Tools

Claude Agent SDK

LangGraph

LangChain

Databricks Mosaic AI Agent Framework

Semantic Kernel

Job description

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

AmeriLife is a national leader in insurance and financial services, and we are standing up an enterprise AI capability from the ground up. The model is deliberately federated: a small, senior center owns the data platform, reusable AI services, and governance — while solution architects embedded in our Health and Wealth verticals find the highest-value work and build it alongside the business.

This is one of the first of those embedded roles, and it is a builder’s job. You will spend most of your time engineering and shipping AI agents and LLM-powered services on Databricks and Azure — automating real workflows in contracting, commissions, and distribution operations where a national platform gives the economics real scale. The rest of your time draws on classic data science: the forecasting, propensity, and evaluation work that makes those solutions trustworthy and measurable.

Job Description

Role Breakdown

• Agentic AI engineering & implementation: Designing, building, evaluating, and shipping multi-step AI agents and LLM-powered services into production
• Solution architecture & business partnership: Finding and shaping high-value use cases with vertical leaders; reference architecture, reusable patterns, build-vs-buy input
• Applied data science & ML: Forecasting, propensity and segmentation models, evaluation design, and the feature engineering behind both agents and models

What You’ll Do

Build and ship AI agents

• Design, build, and deploy multi-step AI agents that complete real business workflows — retrieving from governed data, calling internal APIs and tools, making bounded decisions, and escalating to a human when they should.
• Engineer the unglamorous parts that make agents work: tool and function definitions, retrieval and grounding strategy, state and memory, orchestration, retries and failure handling, cost and latency management.
• Build evaluation into the build, not after it. Golden datasets, offline and online evals, regression suites, human-in-the-loop review, and guardrails you can point at when someone asks how you know it works.
• Instrument and operate what you ship. Tracing, monitoring, drift and quality alerting, and a clear owner for every production surface.
• Harvest reusable components into the shared services catalog so the next solution costs less than yours did.

Architect solutions with the business

• Embed with your vertical’s leaders — operations, distribution, affiliate partners — observing the actual work rather than waiting on a written spec.
• Translate business problems into solution designs, including the honest version: what is automatable today, what needs process work first, and what is not worth building.
• Establish reference architectures and preferred patterns for your vertical, and contribute them back to the center.
• Bring judgment to build-versus-buy and to the question of when an agent is the right answer versus a model, a rule, or a fixed process.

Apply data science where it moves the outcome

• Build and validate predictive models — forecasting, propensity, segmentation, anomaly detection — that inform planning or drive an automated decision.
• Engineer features and pipelines on the Lakehouse that serve both your models and your agents.
• Design the measurement. Baselines, holdouts, A/B and quasi-experimental designs, and a defensible read on whether the thing actually worked.
• Communicate results plainly to audiences that range from engineers to distribution executives.

Deliver responsibly in a regulated business

• Document intended use, limitations, training-data assumptions, testing approach, and monitoring plan for every model and agent you put into production, and keep the model inventory current.
• Apply de-identification and least-privilege access as defaults when working with PHI, financial, or Medicare-related data.
• Flag fairness and unfair-discrimination risk on anything touching underwriting, rating, or pricing, and route it for actuarial and compliance review.
• Build for auditability — reproducible code, documented lineage and methodology, and recordkeeping that holds up under HIPAA, FINRA, SEC, CMS, and state insurance requirements.

Technical Requirements

Agentic AI Engineering & Implementation

• 3+ years building AI or ML systems in production, including hands-on experience designing and shipping LLM-powered agents or multi-step AI workflows — not just consuming AI tools
• Practical fluency with at least one agent framework or SDK (Claude Agent SDK, LangGraph, LangChain, Databricks Mosaic AI Agent Framework, Semantic Kernel, or similar) and the ability to reason about why you chose it
• Tool and function calling: defining tools, wiring agents to internal APIs and data, and handling structured outputs reliably
• RAG and grounding in practice — chunking and retrieval strategy, vector search, semantic and hybrid retrieval, and knowing when retrieval is the wrong answer
• Prompt and context engineering as an engineering discipline: versioned, tested, and evaluated rather than hand-tuned
• Systematic AI evaluation — building eval sets, measuring quality and regression, and implementing guardrails for accuracy, safety, and cost
• Sound judgment on traditional ML versus generative AI versus deterministic automation, and the trade-offs of each

• Hands-on work with Claude (Agent SDK, Claude Code, Model Context Protocol) and/or building on Microsoft Copilot — Copilot Studio agents, M365 Copilot declarative agents and extensibility, Copilot connectors
• Building or consuming MCP servers to expose enterprise data and tools to agents
• Multi-agent orchestration, human-in-the-loop workflow design, or long-running agent state management
• Document intelligence and unstructured-data extraction at scale (forms, contracts, statements)
• LLM fine-tuning or adaptation, and a clear-eyed view of when it beats prompting or retrieval

Databricks Platform

• Strong hands-on Databricks experience — notebooks, clusters, jobs and Workflows, and developing production-grade code rather than one-off analysis
• Advanced SQL and solid PySpark for large-scale transformation and feature engineering on a Lakehouse
• Unity Catalog for governance, lineage, and access control; Delta Lake and medallion architecture patterns
• MLflow for experiment tracking, model registry, and deployment

• Databricks Mosaic AI — Agent Framework, Vector Search, Model Serving, AI Gateway, or Foundation Model APIs
• Delta Live Tables, Feature Store, Lakehouse Federation, or Databricks Asset Bundles
• Databricks certification (Data Engineer Professional, ML Engineer Professional, or Generative AI Engineer Associate)

Azure Cloud & Engineering Foundations

• Production experience on Microsoft Azure, including Azure OpenAI or Azure AI Foundry, and deploying services that other systems depend on
• Strong Python engineering practice: modular, tested, reviewable code with Git-based version control
• API design and integration — REST, authentication and secrets handling, and integrating with enterprise systems of record
• Containerization (Docker) and CI/CD for data and AI workloads
• Working understanding of cloud-native architecture, identity and RBAC, and data governance in a regulated environment

• Azure Data Factory, Functions, API Management, Key Vault, Entra ID, Azure DevOps, or Logic Apps
• Infrastructure-as-code (Terraform, Bicep) and MLOps / LLMOps practice
• Azure certification (AI Engineer Associate, Data Scientist Associate, or Solutions Architect Expert)

Applied Data Science & Machine Learning

• Solid foundation in statistical modeling and machine learning, with the judgment to match the method to the business problem
• Experience building and validating supervised models on structured data (gradient boosting, regression, classification) and taking at least one to production
• Time-series forecasting experience, and comfort with hypothesis testing and rigorous model evaluation
• Comfort with imperfect real-world data — missing values, class imbalance, drift, and inconsistent source systems

• Clustering, anomaly detection, causal inference, uplift modeling, or Bayesian methods
• Experiment design and measurement in an operational (non-web) setting
• Optimization or simulation applied to a business process

Solution Architecture & Business Partnership

• Demonstrated ability to work directly with non-technical business leaders — discovering opportunities, framing problems, and setting expectations honestly
• Full production ownership from problem definition through deployment, adoption, and iteration
• Experience leading delivery at the project or pod level: planning, sequencing, and accountability for an outcome
• Clear written and verbal communication, including the ability to explain a technical trade-off to an executive in a paragraph

• Insurance, financial services, healthcare, or another regulated industry — Medicare distribution, life and annuity, producer contracting, or commissions especially relevant
• Experience in a federated or multi-affiliate organization where influence matters more than authority
• Consulting, forward-deployed, or embedded-engineering background
• Track record of raising the technical bar around you — patterns, reviews, enablement, mentorship

Our Tech Stack

• Data & AI Platform: Databricks on Azure — Lakehouse, Unity Catalog, Delta Lake / Delta Live Tables, Mosaic AI (Agent Framework, Vector Search, Model Serving), MLflow, Workflows
• Cloud: Microsoft Azure — Azure AI Foundry, Azure OpenAI, Functions, Data Factory, API Management, Key Vault, Entra ID, DevOps
• Agent & LLM Tooling: Claude (Agent SDK, Claude Code, MCP), Microsoft 365 Copilot extensibility & Copilot Studio, LangGraph / LangChain, Model Context Protocol servers
• Languages: Python, SQL, PySpark; TypeScript a plus
• ML & DS: scikit-learn, XGBoost / LightGBM, statsmodels / Prophet-class forecasting, MLflow evaluation
• Engineering & DevOps: Git / GitHub, Docker, CI/CD, infrastructure-as-code, observability and eval harnesses

Education, Location, & Travel

• Bachelor’s or Master’s in Computer Science, Data Science, Engineering, Statistics, Applied Mathematics, or a related technical field. Equivalent experience with a strong portfolio of shipped work is equally welcome — show us what you have built.
• 6–10 years of combined software, data, or AI/ML engineering experience, with at least 2 years hands‑on with LLM‑based systems
• U.S.-based and remote‑friendly. Expect periodic travel (roughly 15–25%) to AmeriLife business locations and affiliate sites — embedded means occasionally in the room.
• Must be authorized to work in the United States without sponsorship

Compensation

• Salary Range: $170,000 to $190,000
• Salary offers will vary commensurate with experience, education, skills, and training

What AmeriLife Offers

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans With Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at [e-mail].

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.