AI Software Application Engineer, Technical Lead / Principal

d-Matrix; Santa Clara (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

An established industry player is on the lookout for an experienced AI Software Application Engineer to lead the deployment of cutting-edge generative AI products. This role emphasizes customer enablement, requiring a blend of technical expertise and strong communication skills to tackle complex challenges in AI/ML software support. You will collaborate closely with customers to optimize their AI workloads and ensure seamless integration of innovative solutions. Join a forward-thinking team that values collaboration and creativity, where your contributions will shape the future of AI technology and drive impactful results in a dynamic environment.

Benefits

Flexible Work Hours

Health Insurance

Retirement Plans

Professional Development Opportunities

Remote Work Options

Wellness Programs

Qualifications

• 10+ years in customer engineering for AI and datacenter products.
• Expertise in generative AI inference and deployment in production.
• Strong analytical skills for AI/ML systems troubleshooting.

Responsibilities

• Provide expert guidance for deploying generative AI models.
• Optimize AI/ML software stacks for customer performance.
• Lead installation and validation of AI software stack.

Skills

AI/ML Software Support

Generative AI Inference

Performance Optimization

Customer Engineering

Troubleshooting

Scripting (Python, Go)

Communication Skills

Education

Engineering Degree in Electrical Engineering

Computer Engineering

Computer Science

Tools

PyTorch

OpenAI Triton

VLLM

Kubernetes

Job description

At d-Matrix, we are focused on unleashing the potential of generative AI to power the transformation of technology. We are at the forefront of software and hardware innovation, pushing the boundaries of what is possible.Our culture is one of respect and collaboration.

We value humility and believe in direct communication.Our team is inclusive, and our differing perspectives allow for better solutions.We are seeking individuals passionate about tackling challenges and are driven by execution. Ready to come find your playground? Together, we can help shape the endless possibilities of AI.

AI Software Application Engineer – Technical lead / Principal

d-Matrix is seeking an experienced AI Applications Engineer to drive the successful deployment and support of d-Matrix’s cutting-edge AI products and solutions, specifically in the realm of generative AI inference and AI/ML software support. In this highly technical role, you will work closely with customers and internal teams to resolve complex software, hardware, and firmware challenges related to AI workloads. The ideal candidate will have expertise in AI/ML infrastructure, with a focus on inference solutions and performance optimization for data center environments. This position requires a strong blend of engineering acumen and customer-facing skills to ensure the seamless deployment and continued success of our products.

Responsibilities

• Customer Enablement & Support: Provide expert guidance and support to customers deploying generative AI inference models, including assisting with integration, troubleshooting, and optimizing AI/ML software stacks. Respond promptly to customer queries, perform root cause analysis, and develop timely resolutions for complex issues.

• AI/ML Inference Optimization: Work directly with customers to understand their generative AI inference needs and deliver solutions that maximize performance across their AI workloads. Collaborate with customers to implement best practices for model deployment and inference tuning.

• AI/ML Software Stack Installation & Validation: Lead the installation, configuration, and bring-up of d-Matrix’s AI software stack. Perform functional and performance validation testing, ensuring that generative AI models run efficiently and meet customer expectations.

• Collaboration on Technical Collateral: Partner with internal engineering and product teams to produce developer guides, technical notes, and other supporting materials that facilitate the adoption of our AI/ML solutions by customers.

Experience

• 10+ years of experience in customer engineering and field support for enterprise-level AI and datacenter products, with a focus on AI/ML software and generative AI inference.

• In-depth knowledge and hands-on experience with generative AI inference at scale, including the integration and deployment of AI models in production environments.

• Experience with automation tools and scripting languages (Linux or Windows shell scripting, Python, Go) to streamline deployment, monitoring, and issue resolution processes.

• Ability to communicate complex technical concepts to diverse audiences, from developers to business stakeholders.

Preferred Experience

• Hands-on experience with AI/ML infrastructure accelerators (e.g., GPUs, TPUs) and expertise in optimizing performance for generative AI inference workloads.

• Strong analytical skills with a proven track record of solving complex problems in AI/ML systems, including performance optimization and troubleshooting in AI/ML frameworks.

• Extensive experience with the deployment of AI/ML frameworks such as PyTorch, OpenAI Triton, VLLM, and familiarity with container orchestration platforms like Kubernetes.

• Excellent communication and presentation skills, with a demonstrated ability to guide customers through complex AI/ML system integration and troubleshooting.

Education

• Engineering degree in Electrical Engineering, Computer Engineering, Computer Science, or related field, with substantial experience in AI/ML software and infrastructure.

Location

• Santa Clara, CA

Equal Opportunity Employment Policy

d-Matrix is proud to be an equal opportunity workplace and affirmative action employer. We’re committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status. Our focus is on hiring teammates with humble expertise, kindness, dedication and a willingness to embrace challenges and learn together every day.

d-Matrix does not accept resumes or candidate submissions from external agencies. We appreciate the interest and effort of recruitment firms, but we kindly request that individual interested in opportunities with d-Matrix apply directly through our official channels. This approach allows us to streamline our hiring processes and maintain a consistent and fair evaluation of al applicants. Thank you for your understanding and cooperation.