AI Simulated Patient Support (5032)

SIU Medicine; Springfield (IL); On-site; USD 45,000 - 70,000; Full time

Job summary

Southern Illinois University School of Medicine in Springfield, IL seeks an Information Technology Support Associate to implement and operate a generative AI patient simulation platform across Year 2 curriculum. Role includes maintaining classroom AV infrastructure, managing real-time simulation interactions, and supporting faculty, tutors, and students with AI educational tools.

The position reports to administrative leadership and involves onboarding and developing AI simulated patient tools

Qualifications

• Knowledge of IT systems and operations within the assigned areas.
• Excellent verbal and written communication skills.
• Ability to coordinate activities of user groups and staff.

Responsibilities

• Serve as the primary IT support contact for AI patient simulation sessions.
• Configure and maintain tutor room AV equipment (webcams, speakers, mics, terminals).
• Test simulation environments before case activations.
• Troubleshoot real-time AI platform interactions and connectivity issues.
• Coordinate with faculty to schedule technical support during sessions.
• Assist with onboarding and training of faculty and tutors on RavenAI and related tools.
• Maintain logs of issues and resolutions for quality improvement.
• Interface with RavenAI and SIU IT teams for updates and escalation.
• Ensure compliance with data security and simulation integrity policies.

Skills

Verbal communication

Written communication

Technical troubleshooting

Faculty/staff coordination

Education

Bachelor’s degree in IT or related field

College coursework in AI/IT

Tools

RavenAI

AV hardware

Job description

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Description

The Information Technology Support Associate (ITSA) supports the implementation and operation of a generative AI patient simulation platform integrated throughout the Year 2 medical curriculum. This includes maintaining classroom AV infrastructure, managing real-time simulation interactions, and assisting with the onboarding and support of faculty, tutors, and students in using AI-based educational tools.

Under administrative direction from the Dr. Richard Selinfreund Associate this position assists AI simulated patient development for the medical school..

Examples of Duties

100%

1. Serve as the primary IT support contact for AI patient simulation sessions throughout the Year 2 rollout.
2. Configure and maintain all tutor room AV equipment, including webcams, speakers, microphones, and simulation terminals.
3. Conduct pre-launch testing of simulation environments to verify readiness for HII, CRR, NMB, and ERG case activations.
4. Support real-time AI platform interactions between students and simulated patients, troubleshooting audio/video or connectivity issues.
5. Coordinate with simulation faculty and tutors to schedule technical support and ensure platform reliability during student sessions.
6. Assist with onboarding and training faculty, tutors, and staff on the use of RavenAI and related AI educational tools.
7. Maintain logs of technical issues and resolutions for continuous quality improvement.
8. Interface with RavenAI and SIU's internal IT teams to elevate issues and deploy updates.
9. Ensure compliance with data security, privacy standards, and simulation integrity policies.

Qualifications

Minimum Acceptable Qualifications

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. Any one or any combination totaling one (1) year (12 months) from the following categories:
   1. College coursework which includes linguistics, literature, writing, Artificial Intelligence, Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals one (1) year (12 months)
      • Associate's Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
      • Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
   2. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

Knowledge, Skills and Abilities (KSAs)

1. Knowledge of the systems and operations used within the areas and departments of responsibility.
2. Excellent verbal and written communication skills.
3. Ability to oversee and coordinate activities of user groups.
4. Ability to effectively communicate and professionally interact with all staff levels and customer groups.
5. Ability to identify and resolve technical problems.
6. Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.

Condition of Employment

Out of State Applicants that apply to Springfield vacancies in classifications in the occupational area of Professional, Semi-Professional, or Managerial will be subject to the following Condition of Employment: Pursuant to the State University Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.

Supplemental Information

If you require assistance, please contact the Office of Human Resources at [e-mail] or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the "Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an affirmative action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.