AI Medical Simulation IT Support Specialist

SIU Medicine

Springfield (IL)

On-site

USD 45,000 - 70,000

Full time

5 days ago

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Job summary

Southern Illinois University School of Medicine in Springfield, IL seeks an Information Technology Support Associate to implement and operate a generative AI patient simulation platform across Year 2 curriculum. Role includes maintaining classroom AV infrastructure, managing real-time simulation interactions, and supporting faculty, tutors, and students with AI educational tools.

The position reports to administrative leadership and involves onboarding and developing AI simulated patient tools

Qualifications

Knowledge of IT systems and operations within the assigned areas.
Excellent verbal and written communication skills.
Ability to coordinate activities of user groups and staff.

Responsibilities

Serve as the primary IT support contact for AI patient simulation sessions.
Configure and maintain tutor room AV equipment (webcams, speakers, mics, terminals).
Test simulation environments before case activations.
Troubleshoot real-time AI platform interactions and connectivity issues.
Coordinate with faculty to schedule technical support during sessions.
Assist with onboarding and training of faculty and tutors on RavenAI and related tools.
Maintain logs of issues and resolutions for quality improvement.
Interface with RavenAI and SIU IT teams for updates and escalation.
Ensure compliance with data security and simulation integrity policies.