AI Services Lead - Client Services

Ladders; United States; On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Remote-first

401k with company match

Dental insurance

Vision insurance

Home office stipend

Annual learning and development stiped

Job summary

Ladders is seeking an AI Services Lead - Client Services to drive activation and delivery excellence for newly landed accounts, with a focus on AI services and account expansion.

You will partner with senior stakeholders to shape AI roadmaps, guide executive conversations, and ensure successful outcomes across the client lifecycle while collaborating with internal teams to uncover growth opportunities in a matrixed environment.

Qualifications

• 6-10+ years in hybrid delivery/sales roles in consulting or professional services.
• Proven ownership of delivery quality and account growth.
• Experience with $50K–$1M services engagements.
• Experience creating account plans for phased rollouts.
• Strong relationships with senior IT and business stakeholders.

Responsibilities

• Lead activation for newly acquired accounts with a focus on AI services.
• Oversee end-to-end delivery for assigned accounts.
• Develop documented account plans and use-case backlogs.
• Act as a trusted advisor to senior stakeholders, shaping AI roadmaps.
• Collaborate with internal teams to identify account expansion opportunities.
• Provide strategic leadership during executive meetings and QBRs.
• Mentor team members and contribute to continuous improvement initiatives.

Skills

Delivery leadership

Account growth

Relationship building

Executive stakeholder management

Problem solving

Job description

For our client, we are seeking a AI Services Lead - Client Services to join the team of a leader in the Information Technology space.

This role will drive client activation and delivery excellence for newly landed accounts, with a strong focus on AI services and account expansion. You will serve as a strategic partner to senior stakeholders, helping shape AI roadmaps, guide executive-level conversations, and ensure successful outcomes across the client lifecycle. The position also requires close collaboration with internal teams to uncover growth opportunities, maintain quality of delivery, and support continuous improvement in a matrixed environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $125,000 – $150,000 annually

Responsibilities

• Lead activation for newly acquired accounts with a focus on AI services
• Oversee end-to-end delivery for assigned accounts
• Develop documented account plans and use-case backlogs
• Act as a trusted advisor to senior stakeholders, shaping AI roadmaps
• Collaborate with internal teams to identify account expansion opportunities
• Provide strategic leadership during executive meetings and QBRs
• Mentor team members and contribute to continuous improvement initiatives

Qualifications

• 6-10+ years in hybrid delivery/sales roles in consulting or professional services
• Proven ownership of delivery quality and account growth
• Experience with $50K-$1M services engagements
• Success in creating account plans for phased rollouts
• Skilled in activating and expanding accounts post-landing
• Strong relationship-building skills with senior IT and business stakeholders
• Ability to resolve complex problems in a matrix environment

Benefits

• Remote-first work environment
• 401k plan with company match
• Dental and vision insurance
• Home office equipment stipend
• Annual learning and development stipend
• Flexible PTO plus 10 holidays and additional perks

Our client is an equal opportunity employer.