AI Server Operations Supervisor

Ultimate Staffing; Grapevine (TX); On-site; USD 60,000 - 65,000; Full time

Job summary

A staffing agency is seeking an AI Server Operations Supervisor in Grapevine to lead a team of repair technicians. Responsibilities include coordinating operations to meet key performance indicators, developing standard operating procedures, and driving process improvement. The ideal candidate will have 2–3 years of supervisory experience in server repair, strong communication skills, and proficiency in documentation. This full-time role offers a salary between $60,000 and $65,000 annually.

Qualifications

• Minimum 2–3 years of supervisory experience in server system repair or related service.
• Experience with ISO 9001 documentation and compliance.
• Ability to work independently and manage priorities.

Responsibilities

• Lead and coordinate a team of repair technicians to meet KPIs and SLAs.
• Analyze operational data to maintain high-quality service.
• Recruit, train, and develop team members.

Skills

Supervisory skills

Fluent in English

Communication

Excel proficiency

ISO 9001 compliance

Lean manufacturing practices

Detail-oriented

Team-building

Job description

AI Server Operations Supervisor

Ultimate Staffing is currently seeking an AI Server Operations Supervisor for the day shift with a client in Grapevine. This is a full‑time, direct‑hire position.

Base Pay Range

$60,000.00/yr – $65,000.00/yr

Overview

This person will lead and coordinate a team of repair technicians to achieve the objectives of the repair depot, including repair turnaround time, first‑time fix rate, parts usage, and repair KPI performance. They will develop and implement processes that meet customer requirements and service level agreements (SLAs), prepare standard operating procedures (SOPs) and work instructions in compliance with ISO 9001:2008 standards, and drive continuous process improvement to enhance customer satisfaction, productivity, and operational excellence.

Responsibilities

• Data Analysis, Communication, and Issue Resolution (75%)
  • Supervise and support repair technicians to meet daily KPI and SLA targets.
  • Analyze operational data and present corrective and preventive actions to maintain high-quality service and continuous improvement.
  • Complete assigned projects within established deadlines.
  • Recruit, train, and monitor repair technicians, ensuring adherence to approved work instructions and quality standards.
  • Conduct regular inventory audits and reconcile physical counts.
  • Develop and maintain accurate records, including training and process documentation, in line with company policies and ISO requirements.
  • Assist the department manager in setting and tracking KPI goals and operational objectives.
  • Collaborate with other departments to ensure seamless interdepartmental workflow.
  • Ensure adherence to housekeeping standards, equipment layout guidelines, and energy conservation practices.
  • Maintain a positive team environment with strong morale and collaboration.
  • Be flexible with work hours, including during special events or projects.
• Warehouse Efficiency and Cost Reduction (10%)
  • Implement warehouse efficiency initiatives and cost‑reduction programs.
  • Analyze key operational areas to identify and resolve product or delivery issues.
  • Foster a collaborative, feedback‑driven environment that encourages open communication across all levels.
• Team Leadership (15%)
  • Promote a positive, safe, and inclusive workplace aligned with company culture and values.
  • Support employee well‑being and enforce safety standards.
  • Build strong relationships with internal teams, customers, and suppliers.
  • Manage inventory flow to ensure cost‑effective and efficient warehouse operations.
• Supervisor Duties
  • Recruit, train, and develop team members.
  • Schedule and oversee daily operations and workloads.
  • Conduct timely and constructive performance evaluations.
  • Administer disciplinary actions and terminations in accordance with company policy.

Qualifications

• Minimum 2–3 years of supervisory experience in server system repair or a related service industry.
• Fluency in English is required; Spanish language skills are a plus.
• Strong communication and professional customer interaction skills.
• Proficiency in Excel (report generation) and Word (SOP and procedure documentation).
• Experience with ISO 9001 documentation and compliance.
• Ability to work independently with minimal supervision.
• Experience with lean manufacturing and 5S practices is preferred.
• Detail‑oriented with strong leadership and team‑building capabilities.
• Adaptable and flexible in managing changing priorities and tasks.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Manufacturing

Industry

Computer Hardware Manufacturing