AI Program Coordinator

U.S. House of Representative; Washington (District of Columbia); On-site; USD 85,000 - 120,000; Full time

Job summary

The U.S. House of Representatives seeks a qualified professional for IT project coordination, stakeholder engagement, and program management within a service‑oriented environment. This role supports CAO initiatives and emphasizes effective digital services delivery.

You will apply knowledge of AI concepts, GenAI, and change management to drive improvements, while communicating clearly with executives and non‑technical users across teams.

Qualifications

• Bachelor's degree required and at least 2 years of relevant experience.
• Experience in customer service, stakeholder engagement, or project coordination/management in a technical or service-facing setting.
• Ability to manage IT projects and deliver strong customer experiences.

Skills

Customer service

Stakeholder engagement

Project management

Change management

Communication (oral & written)

Data collection & analysis

Knowledge of AI concepts

Education

Bachelor's degree in Information Systems, Computer Science, Data Science, Business Administration, Public Administration, or related field

Job description

Qualifications:

Minimum Qualifications:

• Bachelor’s degree in Information Systems, Computer Science, Data Science, Business Administration, Public Administration, or a related field.


• Minimum of 2 years of relevant professional experience.


• Demonstrated experience in customer service, stakeholder engagement, or project coordination/management in a technical or service‑focused environment.

Knowledge, Skill, and Ability (KSA) and Competency Requirements:

• Knowledge of technology applications and platforms that enable CAO business.


• Solid understanding of core AI concepts and knowledge of GenAI concepts, including LLMs, RAG/MCP architecture and agents, preferred.


• Ability to manage information technology projects.


• Ability to deliver outstanding customer services experiences to customers.


• Knowledge of Organizational Change Management principles; ability to develop and implement measurements and metrics to achieve positive change.


• Knowledge of Technical Change Management/Service Management/ITIL preferred.


• Knowledge of digital channels and communications technology and skill in marketing and branding.


• Skill in project and program management, including stakeholder engagement and management of large, technical projects.


• Skill in consultation and coordination.


• Skill in data collection and survey development; ability to analyze and manage data, conduct research, and develop reports.


• Ability to develop and implement creative and innovative concepts into new and existing content.


• Ability to effectively communicate orally and in writing with executive leadership, management staff, information technology professionals, and non-technical users.


• Employees within this position are expected to demonstrate the following HIR Technical Competencies: Analytics; Consultation and Outreach; Information Management; Information Resources Strategy and Planning; Information Technology Support, Knowledge of Emerging Trends and Industry Best Practices; and Project Management.


• All employees within CAO are expected to demonstrate the following general competencies: Accountability, Adaptability, Collaboration, Communication, Customer Orientation, Knowledge of Relevant Policies, Procedures, and Processes, Priority Management, and Problem Resolution.

Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance) and a pre-employment drug-test (pre-identified position only).