AI Product Transformation - Product Director

JPMorgan Chase; Jersey City (NJ); On-site; USD 180,000 - 280,000; Full time

Job summary

JPMorgan Chase is seeking an Executive Director for AI Product Management Transformation within Product Operations. Lead customer-centric development, inspire solutions, and drive strategic vision across Infrastructure Platforms as a leader of the Product Management Center of Excellence.

You will guide AI-enabled assistants, drive cross-functional collaboration, manage stakeholder expectations, and ensure regulatory alignment while delivering scalable, high-value products.

Qualifications

• 8+ years of experience delivering products, projects, or technology applications.
• Extensive knowledge of product development life cycle, design, and data analytics.
• Proven ability to influence adoption of lifecycle activities across functions.
• Experience leading a product management function or Center of Excellence.

Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and growth targets.
• Leads full product lifecycle from planning to future development and risk management.
• Coaches and mentors the product team in discovery, ideation, prototyping, and delivery.
• Owns product performance and invests in enhancements to meet objectives.
• Monitors market trends and conducts competitive analysis for differentiation.
• Establishes and leads Product Management Center of Excellence across disciplines.
• Elevates product management as a discipline and drives a community of practice.
• Operationalizes AI across the lifecycle with governance and cost controls.
• Partners with teams across business units, engineering, architecture, and governance.
• Embed risk, security, and regulatory alignment into product practices.

Skills

Executive leadership

AI product mgmt

Stakeholder management

Cross-functional collaboration

Mentoring teams

Regulatory awareness

Change management

Financial services domain

Job description

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As an Executive Director for AI Product Management Transformation in Product Operations within Infrastructure Platforms, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Own the product management best practices for the organization. Establish and lead the Product Management Center of Excellence, including the best practices, templates, playbooks, and governance that define how infrastructure platforms are managed as products. These practices span the full product lifecycle, from understanding markets and customers through strategy and planning, iterative delivery, launch, scaling, and eventual retirement, covering approximately two dozen disciplines across research, strategy, delivery, enablement, operations, and governance. Accountable for ensuring these practices exist, remain current, and are applied consistently across product areas
• Elevate product management as a discipline across the product management community. Drive coaching, training, career development, and a community of practice; increase measured product management maturity; and clarify responsibilities among product management, engineering, and architecture so product managers can focus on strategy, planning, and value delivery
• Operationalize artificial intelligence across the product management lifecycle. Own the portfolio of AI assistants and automations mapped to each phase of the lifecycle, along with the governance, instruction management, and consumption cost controls that make them safe and affordable at scale. Accountable for the capacity, decision quality, and cycle-time outcomes these solutions are funded to achieve, as well as determining which use cases deliver meaningful business value
• Partner with the product management community and the broader technology organization. Product managers are the primary stakeholders and are both the users of these practices and the key drivers of their adoption. Earning their trust and confidence is critical to success. Partner closely with teams across the firm's business units, platform engineering, architecture, program execution, enterprise strategy, and shared product tooling organizations. Convene forums where demand, ownership, and priorities are aligned. Drive adoption through influence and partnership rather than mandate
• Embed business, risk, and regulatory alignment into the practices themselves. Ensure that risk, security, regulatory, control, and cost considerations are built into how products are managed rather than addressed through downstream reviews. Includes accountability for the function's ability to demonstrate and evidence its controls
• Lead the team and measure adoption rather than publication. Build and develop the team while establishing measures of adoption and maturity so that practices are evaluated based on uptake and improved outcomes. A practice that is not used is not a delivered practice

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Experience leading a product management function, practice, or Center of Excellence
• Experience managing platform or infrastructure products serving internal customers
• Experience building and scaling enterprise product management practices, operating models, or Centers of Excellence
• Experience coaching, mentoring, and developing product managers
• Hands-on experience developing AI-enabled assistants, automations, or workflows and evaluating high-value use cases for adoption
• Experience operating within financial services or another highly regulated industry

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Understanding of the different technologies across the infrastructure stack, including compute, storage, networking, cloud platforms, developer tooling and shared services. Enough to hold a credible conversation with engineering about any of them

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.