Agent Services Product Manager for Agent Builder

JPMorganChase; Seattle (WA); On-site; USD 170,000 - 210,000; Full time

Job summary

JPMorganChase is seeking a Technical Product Manager to lead the AI Agents Platform, shaping the developer experience and governance that engineers rely on across the firm. You will define the product strategy for the agent platform and ensure scalable, safe operations for enterprise AI agents.

Own the ADLC lifecycle and backlog across ADLC, Agent Cloud, Managed Agents, Control Tower, Gateway, and identity.

Qualifications

• 5+ years in AI product management or a related field.
• Advanced knowledge of the Agent development life cycle and Spec Driven Development, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Hands-on experience with LLMs and AI-powered tools to drive productivity.
• Strong stakeholder management, communication, and ability to influence cross-functional teams.

Responsibilities

• Develop a product strategy and vision for the agent platform and governance services.
• Own, maintain, and develop a product backlog across ADLC, Agent Cloud, Managed Agents, the Control Tower, Gateway, Identity, and governance.
• Own the Agent Control Tower as the firmwide control plane with canonical identity, lifecycle state, policy status, and operational controls.
• Deliver identity and delegation capabilities including multi-hop OBO and short-lived scoped credentials.
• Own governance as a service, including the Agent Manifest and release graph, and the System of Record.
• Document the ADLC consistently across the SDK and other surfaces, and simplify Managed Agent onboarding during feasibility.
• Embed controls for model usage, tool invocation, data access, entitlements, logging, auditability, and human oversight.
• Build the framework and track metrics like production conversion, governance automation rate, reliability, and control effectiveness.
• Own end-to-end delivery and execution, planning and prioritizing the backlog of supporting scrum teams.
• Partner with Legal, Compliance, Risk, Cybersecurity, Model Risk, and Data Governance to operationalize responsible AI as product capabilities.

Skills

Product management

AI/LLMs

Agile methods

Stakeholder mgmt

Strategic thinking

Tools

Harness

Job description

Job Description

You enjoy shaping the future of product innovation as a product leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our team to shape the future of enterprise agentic platform engineering by delivering a high-quality AI agent builder platform that engineers across the firm depend on every day.

As a Technical Product Manager on the AI Agents Platform, you help build the foundational developer platform that engineering teams use to design, build, test, register, deploy, monitor, and operate AI agents safely and at enterprise scale. This platform provides the reusable components, runtime, and governance that enable teams to build and scale agentic experiences with speed, quality, and consistency.

In this role you own the platform and governance services that carry an Agent Development Life Cycle (ADLC): Agent Cloud; Managed Agents Sandbox; the Agent Control Tower services such as kill switch, throttling, and rollback; the Gateway and Proxy; Identity and on-behalf-of (OBO) delegation; and governance as a service, including the Agent Manifest, and the Agent and MCP System of Record. You are accountable for turning lifecycle operation and governance into platform capabilities that engineering teams consume rather than rebuild, so responsible AI is the default path and operational ownership stops being an adoption gate.

Job Responsibilities

• Develop a product strategy and vision for the agent platform and governance services so lifecycle operation, identity, and control become platform capabilities rather than wheels each engineering team reinvents.
• Own, maintain, and develop a product backlog across ADLC, Agent Cloud, Managed Agents, the Control Tower, Gateway, Identity, and governance that supports the strategic roadmap and value proposition.
• Own the Agent Control Tower as the firmwide control plane, where every production agent carries a canonical identity, a lifecycle state, a policy status, and an operational status, and authorized operators can disable or kill, throttle, redirect, roll back, and revoke credentials.
• Deliver identity and delegation capabilities including multi-hop OBO downscoping, short-lived scoped credentials, and MCP and agent certification lifecycle.
• Own governance as a service, including the Agent Manifest and release graph, and the Agent and MCP System of Record, with automatic evidence capture targeting the vast majority of governance evidence at build time.
• Document the ADLC consistently across the SDK and other surfaces, and simplify Managed Agent onboarding during feasibility so governance steps enable adopters.
• Embed controls for model usage, tool invocation, data access, entitlements, logging, auditability, and human oversight directly into the developer and operator workflow so compliance is the path of least resistance.
• Build the framework and track key success metrics such as production conversion, operational overhead, governance automation rate, reliability, and control effectiveness.
• Own end-to-end delivery and execution, planning and prioritizing the backlog of supporting scrum teams.
• Partner with Legal, Compliance, Risk, Cybersecurity, Model Risk, and Data Governance to operationalize responsible AI and agentic AI requirements as product capabilities rather than manual gates.

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in AI product management or a relevant domain area.
• Advanced knowledge of the Agent development life cycle and Spec Driven Development, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Demonstrated experience with, or a working understanding of, AI and agentic products or platforms, including foundational concepts such as LLMs and Harness.
• Hands-on experience using LLMs and AI-powered tools to drive personal and team productivity, with a strong instinct for where AI can be applied to solve problems.
• Familiarity with evaluating and instrumenting AI systems, including strong analytical skills to measure quality and performance for non-deterministic, agent-driven experiences.
• Proven track record of delivery and new product feature creation through agile product development and the software delivery life cycle.
• Strong stakeholder management and interpersonal skills, with strategic thinking, thought leadership, and the ability to influence and align cross-functional partners.
• A bias for action and comfort operating in ambiguity, with the initiative to move quickly in a dynamic, fast-evolving environment.
• Excellent written and oral communication skills.

Preferred Qualifications, Capabilities, And Skills

• Experience delivering platform, infrastructure, or cloud and AI services that other teams build and operate upon, including hosted runtimes, control planes, or developer operations tooling.
• Demonstrated ability to integrate governance, risk, compliance, cybersecurity, and control requirements directly into technology products and operator workflows.
• Strong understanding of identity and access controls, entitlements, delegation and OBO patterns, auditability, logging, observability, and secure integration patterns.
• Familiarity with cloud deployment models across AWS or GCP, federated runtimes, gateways, and proxies.
• Awareness of Responsible AI principles, including safety, fairness, and governance, and comfort delivering AI products within a regulated environment.
• Understanding agentic patterns such as orchestration, tool use, multi-step reasoning, and human-in-the-loop design, with an appreciation for balancing autonomy and guardrails.
• Experience with software asset registration, developer portals, system-of-record design, or service ownership models.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.