AI Product Support Specialist - Enterprise & High-Touch

Anthropic; Seattle (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Fertility benefits

Parental leave

Flexible time off

Mental health support

Equity

Wellness stipend

Commuter benefits

Education stipend

Home office stipend

Relocation assistance

Daily meals in office

Job summary

Anthropic is looking for a Product Support Specialist to be on the front lines, addressing user needs, debugging APIs, and helping scale support for strategic customers. You will own issues end-to-end, communicate clearly with executives and consumers, and collaborate with engineers to resolve problems quickly.

We value deep product understanding, proactive process improvements, and a strong sense of ownership in a fast-paced, evolving AI company environment.

Qualifications

• Crisp, kind written communication and attention to detail.
• Experience debugging APIs and troubleshooting SSO, SAML, and OAuth.
• Thrives in fast-paced environments with CSAT/SLA targets.
• Experience supporting enterprise or government/public sector customers.
• Proficient with APIs and technical SaaS documentation.

Responsibilities

• Respond to user support cases across varying complexity, including API debugging.
• Collaborate with engineers and cross-functional partners to diagnose issues at scale.
• Own on-call tasks for high-urgency user issues.
• Drive improvements to support processes and reduce contact rates.
• Mentor teammates and build resources to grow product knowledge.

Skills

Written communication

API debugging

Ownership mindset

SLA CSAT tracking

Tools

Git workflows

Command line

Python

JavaScript

Job description

Anthropic is looking for a Product Support Specialist to be on the front lines, addressing user needs, debugging APIs, and helping scale support for strategic customers. You will own issues end-to-end, communicate clearly with executives and consumers, and collaborate with engineers to resolve problems quickly.

We value deep product understanding, proactive process improvements, and a strong sense of ownership in a fast-paced, evolving AI company environment.