AI Product & Program Lead — Onsite in Charlotte

VSG Business Solutions LLC; Charlotte (NC); Hybrid; USD 120,000 - 180,000; Full time

Job summary

VSG Business Solutions LLC is seeking an experienced AI Product/Program Manager for a Charlotte, NC role with onsite focus. The candidate will drive successful deployment, adoption, and value realization of AI, automation, and digital transformation initiatives across the enterprise.

Responsibilities include governance, training, HITL programs, and executive reporting. The role requires 7+ years in technology implementation, enterprise-scale AI programs, and strong stakeholder management.

Qualifications

• 7+ years of technology implementation, project management, or related disciplines.
• Experience leading enterprise-scale technology, AI, automation, or digital transformation initiatives.
• Experience with stakeholder management, project planning, governance, and executive communications.
• Experience managing user onboarding, training, operational readiness, and change management programs.
• Strong analytical, facilitation, problem-solving, communication, and organizational skills.

Responsibilities

• Lead end-to-end implementation of AI, automation, and enterprise technology solutions from planning through production stabilization.
• Develop and manage project plans, deployment roadmaps, governance forums, risks, dependencies, and executive reporting.
• Drive rollout and onboarding of AI-enabled products and platforms.
• Partner with business stakeholders to identify AI, automation, and process transformation opportunities.
• Conduct process discovery workshops and current-state assessments to identify automation opportunities.
• Establish and manage HITL programs, including review workflows, exception handling, and governance frameworks.
• Lead training, onboarding, change management, and operational readiness activities.
• Support UAT, release readiness, deployment validation, hypercare, and post-production stabilization.
• Collaborate with Product, Engineering, Data Science, Risk, Compliance, and Operations teams.
• Define, monitor, and report KPIs, adoption metrics, and business value realization measures.
• Develop executive dashboards and scorecards to measure adoption and productivity gains.

Skills

Product Management

Agentic AI deployment

KPI / Metrics

Tools

Epiplex

Zenerate

Digital Adoption Platforms

Job description

VSG Business Solutions LLC is seeking an experienced AI Product/Program Manager for a Charlotte, NC role with onsite focus. The candidate will drive successful deployment, adoption, and value realization of AI, automation, and digital transformation initiatives across the enterprise.

Responsibilities include governance, training, HITL programs, and executive reporting. The role requires 7+ years in technology implementation, enterprise-scale AI programs, and strong stakeholder management.