AI-Powered Remote Luxury Cruise Planner

Windstar Cruises; Dallas (TX); Remote; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical & Vision

Dental coverage

HSA/FSA

Life & Disability

Accident & Critical Illness

Pet Insurance

Vacation & Holidays

401(k) with company match

Employee Assistance Plan

Education Assistance

Travel Discounts

Job summary

Windstar Cruises is seeking an Outbound Personal Vacation Planner to drive revenue by proactively reaching out to potential and existing clients, converting leads into bookings, and guiding guests through their vacation planning journey. You will leverage AI tools to personalize outreach and streamline tasks while delivering exceptional customer service.

This full-time remote role requires strong sales experience in luxury travel and the ability to collaborate across teams to promote

Qualifications

• 1 year of sales experience, with high level service attributes, preferably working within the luxury space.
• 1 year of call center experience, being on the phone and interacting with customers.
• Demonstrated outbound sales abilities.
• Hospitality and Tourism experience preferred, included but not limited to: Cruise, Airline, Travel, Hotel Related Sales/Service.
• Must be able to communicate in writing and verbally with professionalism, credibility and confidence.
• The ability to present information in a positive, convincing manner.
• Strong belief in personalized, effective customer service from pre-cruise to post cruise interactions.
• Must demonstrate an enthusiastic and professional, positive approach to all responsibilities.
• Able to handle multiple tasks simultaneously.
• Being able to think outside the box on solutions for various issues that may arise to always have a “What is best for the Guest” mindset.
• Willing to accept and act responsibly in compliance with policy and procedure.

Responsibilities

• Utilize AI-driven coaching and call insights to effectively sell cruises, land packages, shore excursions, airfare, transfers, and hotels.
• Build and maintain relationships with prospective and existing customers through outbound campaigns, using AI to prioritize leads and personalize outreach.
• Coordinate with leadership to nurture relationships with guests who’ve completed their voyage.
• Demonstrate strong product knowledge of Windstar Cruises while using AI tools to access itineraries, promotions, and talking points.
• Manage and follow up on leads within the Windstar Cruises CRM system, logging activities and reminders.
• Meet or exceed sales goals and performance metrics, using AI dashboards to track progress.
• Engage with high-value guests across multiple channels within Microsoft Office 365, enhanced by AI drafting and tone optimization.
• Enter accurate information into the booking engine and CRM, keeping client data up to date.
• Collaborate with other departments to develop promotions and campaigns to drive revenue.
• Uphold a positive remote-work culture and adhere to company policy and procedures.

Job description

Windstar Cruises is seeking an Outbound Personal Vacation Planner to drive revenue by proactively reaching out to potential and existing clients, converting leads into bookings, and guiding guests through their vacation planning journey. You will leverage AI tools to personalize outreach and streamline tasks while delivering exceptional customer service.

This full-time remote role requires strong sales experience in luxury travel and the ability to collaborate across teams to promote