AI-Powered Process Improvement Specialist

Ericsson; Plano (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Parental leave

Job summary

Ericsson in Plano, TX is seeking an Improvement Operations Specialist to drive performance by analyzing processes, collecting requirements, and designing smarter workflows.

You will partner with engineering, operations, and business stakeholders to identify automation and AI-enabled solutions, develop maps and reports, and support implementation and user adoption.

The role emphasizes continuous improvement, collaboration, and growth in an AI-driven environment within a major technology company.

Qualifications

• Bachelor's degree in Business, Operations Management, Engineering, Technology, Data Analytics, or a related field.
• Strong analytical and problem-solving skills with attention to detail.
• Clear written, verbal, and presentation communication skills.
• Proficiency with Microsoft Office tools, including Excel, PowerPoint, and Teams.
• Preferred: experience with data analysis, process improvement, automation, or project coordination; familiarity with Power BI, Lean, Six Sigma, Agile, or Design Thinking.

Responsibilities

• Collect, analyze, and document business requirements, workflows, and operational challenges to support improvement initiatives.
• Identify opportunities for process simplification, automation, and AI-enabled solutions that improve efficiency and outcomes.
• Analyze operational data and performance metrics to uncover trends and areas for improvement.
• Develop process maps, reports, presentations, and recommendations supporting improvement initiatives.
• Assist with the design, testing, and implementation of new processes, tools, and operational solutions.
• Support change management activities, including communications, training materials, and user adoption efforts.
• Document best practices, lessons learned, and project outcomes to support organizational learning.

Skills

Analytical skills

Problem solving

Communication skills

Team collaboration

Attention to detail

Education

Bachelor's degree in Business/Operations/Engineering/Data Analytics or related field

Tools

Power BI

Excel

Lean

Six Sigma

Agile

Design Thinking

Job description

Ericsson in Plano, TX is seeking an Improvement Operations Specialist to drive performance by analyzing processes, collecting requirements, and designing smarter workflows.

You will partner with engineering, operations, and business stakeholders to identify automation and AI-enabled solutions, develop maps and reports, and support implementation and user adoption.

The role emphasizes continuous improvement, collaboration, and growth in an AI-driven environment within a major technology company.