AI-Powered Engineering Support Lead

Composio; San Francisco (CA); On-site; USD 150,000 - 230,000; Full time

Job summary

Composio in San Francisco is seeking an Engineering Support Lead who blends hands-on technical support with building a scalable, AI-enabled support function for an enterprise-ready platform. You will own the queue end to end, lead complex enterprise cases, hire and coach engineers, and partner with product, DevOps, and AI teams to improve intake, diagnostics, and customer outcomes.

This leadership role spans SF and Bangalore, requiring cross-time-zone coordination and a focus on sustainable,

Qualifications

• Operate support today: lead or senior in technical support.
• Build a support organization: hire or coach engineers.
• Go deep technically: inspect requests, logs, APIs.
• Earn customer trust: clear communication through resolution.
• Lead people and operations across locations.
• Be ready for AI-led support and use AI tools.

Responsibilities

• Own the support queue end to end: triage, investigation, updates, escalation, resolution.
• Lead complex enterprise cases; diagnose failures across APIs, OAuth, SDKs, and integrations.
• Build the operating model across San Francisco and Bangalore, with coverage and handoffs.
• Set response/follow-up targets by customer tier and severity; review case quality.
• Hire, onboard, and coach technical support engineers; provide feedback for growth.
• Bring AI into daily support workflows; measure quality and maintain human ownership when needed.
• Develop staffing plans and capacity views to prevent queue backlogs.
• Collaborate with FDE, Product, and Engineering to turn case patterns into fixes.

Job description

Composio in San Francisco is seeking an Engineering Support Lead who blends hands-on technical support with building a scalable, AI-enabled support function for an enterprise-ready platform. You will own the queue end to end, lead complex enterprise cases, hire and coach engineers, and partner with product, DevOps, and AI teams to improve intake, diagnostics, and customer outcomes.

This leadership role spans SF and Bangalore, requiring cross-time-zone coordination and a focus on sustainable,