AI-Powered CSM for LegalTech — Onboard, Grow, Retain

Parambil; New York (NY); On-site; USD 120,000 - 140,000; Full time

Job summary

Parambil, a fast-growing AI-powered legal tech startup in NYC, seeks a customer-obsessed CSM to own relationships with 50+ law firms and clients using AI to transform workflows. You will be in the trenches daily, running onboarding sessions, driving adoption, managing renewals, and ensuring customers maximize value from Parambil.

You’ll collaborate with the CS Lead as an execution partner to translate strategy into action across accounts.

Qualifications

• 3–5 years in customer-facing roles with B2B SaaS experience.
• Proven ability to manage 30–50 accounts while staying organized and prioritizing effectively.
• Strong track record with retention and customer satisfaction metrics.
• Excellent communication skills for executive conversations and hands-on technical trainings.
• Self-starter mentality: you see what needs to be done and you do it.

Responsibilities

• Own your book of business (85% of time): act as trusted advisor to SMB clients, guide implementation and value realization; lead onboarding and training sessions; serve as primary strategic contact for executives; conduct quarterly business reviews; analyze usage and identify adoption gaps; communicate product value and industry insights; identify upsell opportunities and drive renewals; troubleshoot issues with cross-functional teams.

Skills

B2B SaaS

Account management

Onboarding

Executive communications

Renewals and upsell

Job description

Parambil, a fast-growing AI-powered legal tech startup in NYC, seeks a customer-obsessed CSM to own relationships with 50+ law firms and clients using AI to transform workflows. You will be in the trenches daily, running onboarding sessions, driving adoption, managing renewals, and ensuring customers maximize value from Parambil.

You’ll collaborate with the CS Lead as an execution partner to translate strategy into action across accounts.