AI Platform Engineer

The University of Chicago; Chicago (IL); Hybrid; USD 120,000 - 135,000; Full time

Benefits offered by this job

Hybrid/Remote work

Job summary

The University of Chicago is seeking an AI Platform Engineer to provide operational support for the enterprise AI services, starting with Claude Enterprise. This hands-on role combines platform operations with governance, compliance monitoring, and campus enablement across units.

You will work with the CISO, Chief Privacy Officer, General Counsel, and academic units to ensure secure, governed AI services and scale Claude adoption within the AI portfolio.

Qualifications

• College degree in related field.
• 2–5 years of IT operations, platform management, IT governance, or similar.
• Experience drafting or contributing to governance frameworks or policy documents (nice to have).
• Familiarity with FERPA, HIPAA, GLBA, and export controls is a plus.

Responsibilities

• Administrates Claude Enterprise provisioning and SSO/IdP maintenance.
• Supports compliance API integrations and audit log exports; works with SIEM and vendor teams.
• Acts as Tier 2/3 escalation for AI platform issues.
• Coordinates with Anthropic TAM and leadership for adoption reporting and dashboards.
• Assists governance groups and campus stakeholders with policy materials and meetings.

Skills

SaaS administration

IAM

API integrations

Scripting/automation

Data governance

Policy knowledge

Cross-functional communication

Education

Bachelor's degree in IT/CS/Info Science

Tools

Claude Enterprise

Shibboleth

Entra ID

Okta

Job description

Department OPS ITS - Artificial Intelligence and Automation

About the Department IT Services (ITS) collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services. We provide secure, stable, and reliable infrastructure and applications that support the mission of the University. ITS supports and enables faculty research and teaching with the effective use of technology, simplifies the technology experience for all users, identifies, manages, and mitigates technology risks for the University.

Job Summary

The AI Platform Engineer provides the operational support of the University of Chicago's enterprise AI services. This position is responsible for the administration, governance support, compliance monitoring, adoption enablement, and workflow development for institutional AI platforms, beginning with Claude Enterprise. This is a hands‑on individual contributor role that combines enterprise platform operations with policy support and campus enablement. The position works across organizational boundaries, coordinating with the CISO's office, the Chief Privacy Officer, General Counsel, and academic units to ensure AI services are secure, governed, and delivering institutional value. The role is designed to scale with Claude adoption and the University's AI portfolio. As new AI tools and capabilities emerge, this position supports the institutional intake process for evaluation, governance alignment, and operational integration.

Responsibilities

• Administers Claude Enterprise: SCIM provisioning lifecycle (onboarding, offboarding, role changes), connector management, feature flag decisions, admin console configuration, and SSO/IdP maintenance.
• Integrates and operates the Compliance API and audit log exports, including connection to the institutional SIEM where applicable. Monitors platform health, tracks Anthropic's status page and changelog, and evaluates new features and connectors for governance implications before campus enablement.
• Serves as the Tier 2/3 escalation point for AI platform issues beyond the help desk's scope.
• Supports the operational relationship with Anthropic's Technical Account Manager, including quarterly reviews, feature requests, and incident escalation. Produces monthly adoption reporting (MAU, connector usage, training completion, support volume) and maintains dashboards for leadership.
• Supports the faculty governance groups to provide input from the implementation effort and operations, such as prepare meeting materials, track written‑response obligations, and process policy recommendations.
• Supports the institutional intake process for Claude and other AI tool requests (should we buy X?), working with IT Risk to review proposed tools against the governance framework. Maintains the shadow AI spend dashboard and tracks whether the consolidation thesis is delivering projected outcomes.
• Coordinates with the CISO and Chief Privacy Officer on compliance questions triggered by new AI features, regulatory changes, or platform incidents.
• Monitors peer institution AI governance developments, state and federal AI legislation, and regulatory guidance relevant to higher education, including FERPA, HIPAA, GLBA, and export controls.
• Works with the leaders of the training and enablement programs to develop, review and refresh content. Facilitates office hours (faculty and staff sessions) with other support personnel and coordinates Anthropic TAM participation in regular sessions.
• Works with University Communications to curate and grow the institutional use case library with department‑specific examples, prompt templates, and before/after comparisons.
• Supports the champions network lifecycle through recruitment, engagement, feedback collection, and cohort rotation.
• Produces new‑feature rollout communications when Anthropic releases capabilities that change product features or user workflows.
• Builds AI‑enabled workflows and integrations for campus units using Claude Projects, MCP connectors, and API integrations to solve real operational problems.
• Prototypes and evaluates emerging capabilities (agentic workflows, Claude Code, new connector surfaces) for institutional applicability.
• Partners with departmental stakeholders to identify high‑value automation opportunities, and translates them into working solutions.
• Documents workflow patterns and references architectures for campus reuse.
• Collaborates with device management teams to effectively manage Claude application deployment and management for campus users.
• Investigates, analyzes and resolves day‑to‑day technical problems using standard procedures.
• Works with stakeholders to gather and analyze requirements for developmental programs. Receives a moderate level of guidance to design applications to meet University and business requirements.
• Performs other related work as needed.

Minimum Qualifications

• Education: Minimum requirements include a college or university degree in related field.
• Work Experience: Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
• Certifications: —

Preferred Qualifications

• Education: Bachelor's degree in information technology, computer science, information science, public policy, or a related field.
• Experience: 2-5 years of professional experience in IT operations, platform management, IT governance, or a comparable role that combined technical and policy work.
• Background drafting or contributing to policy documents, guidance materials, or governance frameworks in a professional setting.
• Background in higher education IT, academic administration, or a similarly decentralized institutional environment.
• Technical Skills or Knowledge:
  • Demonstrated ability to learn enterprise SaaS administration (SSO, SCIM, API integrations, admin consoles) through structured onboarding.
  • Direct prior experience is not required; technical aptitude and a track record of learning complex systems quickly.
  • Familiarity with data governance and compliance frameworks relevant to higher education, including FERPA, HIPAA, GLBA, and export controls.
  • Proficient in enterprise AI platforms, such as Claude, ChatGPT Enterprise, Microsoft Copilot, or comparable, as an administrator or power user.
  • Proficient in identity and access management systems, for example Shibboleth, Entra ID, Okta, or comparable platforms.
  • Familiarity with API integration, scripting, or workflow automation tools.
• Preferred Competencies:
  • Strong written communication skills to produce clear guidance documents, meeting materials, and status reports for both technical and non‑technical audiences.
  • Work across organizational boundaries in a decentralized environment, coordinating with stakeholders who do not report to you.
  • Comfortable operating with a moderate level of guidance and direction, with the judgment to elevate complex issues to senior staff as needed.
  • Work with governance committees, advisory boards, or cross‑functional working groups.

Working Conditions

Hybrid, onsite and remote work as determined by business needs.

Job Family

Information Technology

Role Impact

Individual Contributor

Scheduled Weekly Hours 37.5

Drug Test Required

Health Screen Required

Motor Vehicle Record Inquiry Required

Pay Rate Type Salary

FLSA Status Exempt

Pay Range $120,000.00 - $135,000.00

The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination. Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case‑by‑case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.