AI Performance Manager

University of Miami; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

The University of Miami seeks an AI Performance Manager to maximize value and adoption of AI across the enterprise. You will bridge business leaders, HR, IT, and data teams to improve productivity, decision-making, and employee experience.

You will develop enterprise AI metrics, monitor value realization, ensure governance and ethics, and lead adoption initiatives with change management and workforce capability building.

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum 5 years of relevant experience.
• Knowledge of AI governance, ethics, and risk management.
• Strong communication and cross-functional collaboration.

Responsibilities

• Develops enterprise AI performance metrics and KPIs.
• Monitors AI effectiveness and provides optimization recommendations.
• Ensures AI governance, ethics, and policy compliance.
• Partners with HR, IT, and business units to drive AI adoption.
• Creates executive dashboards and reports for leadership.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

Bachelor's degree

Tools

BI Tools

Analytics Platforms

Job description

CORE JOB SUMMARY The AI Performance Manager maximizes the effectiveness, adoption, governance, and business value of artificial intelligence solutions across the organization. This role serves as the bridge between business leaders, HR, IT, data teams, and end users to ensure AI technologies improve productivity, employee experience, operational efficiency, and decision-making. The AI Performance Manager establishes AI performance metrics, monitors value realization, drives adoption strategies, ensures ethical and compliant use of AI, and continuously improves AI-enabled processes. The role combines expertise in workforce strategy, analytics, organizational effectiveness, change management, and AI governance.

CORE JOB FUNCTIONS

1. Develops and maintains enterprise AI performance metrics and success measures. Establishes KPIs for AI initiatives, including productivity gains, adoption rates, cost savings, quality improvements, and employee experience outcomes.
2. Monitors AI solution effectiveness and provides recommendations for continuous optimization. Creates executive dashboards and scorecards to track AI performance, utilization, and financial return on investment.
3. Conducts periodic AI impact assessments and value realization reviews across functional departments.
4. Ensures AI tools comply with organizational policies, regulatory requirements, and institutional ethical standards. Partners with legal, compliance, information security, and privacy teams to identify and manage AI-related operational risks.
5. Monitors AI outputs for accuracy, bias, fairness, transparency, data privacy, and overall reliability.
6. Supports the development, roll‑out, and continuous enforcement of enterprise AI governance frameworks. Leads AI adoption initiatives, change management strategies, and workforce capability‑building efforts.
7. Develops strategic plans to increase employee utilization, proficiency, and engagement with enterprise AI tools. Identifies organizational barriers to adoption and implements targeted corrective action plans.
8. Partners with learning and development teams to create AI training programs and promote responsible practices. Identifies opportunities to redesign and optimize business processes through strategic AI enablement.
9. Partners with business units to define high‑impact use cases, measure operational outcomes, and scale successful solutions.
10. Facilitates the strategic prioritization of AI investments based on projected business value and strategic alignment.
11. Evaluates emerging AI technologies, analyzes performance data, and recommends model and workflow enhancements.
12. Develops reports, presentations, and executive summaries to provide actionable insights to leadership. Conducts trend analysis to uncover operational improvement opportunities and refine implementation approaches.
13. Serves as a trusted advisor to business leaders regarding AI strategy, risk management, and overall performance. Collaborates with HR, IT, Operations, Data Analytics, Compliance, and academic or administrative units to support enterprise‑wide digital transformation.
14. Facilitates governance committees, working groups, and stakeholder forums to align AI priorities across the organization.
15. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures. This list of duties and responsibilities is not intended to be all‑inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education: Bachelor’s degree in relevant field required

Experience: Minimum 5 years of relevant experience required

Certification and Licensing: Refer to department description for applicable certification requirements

Knowledge, Skills and Abilities: Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands. Teamwork: Ability to work collaboratively with others and contribute to a team environment. Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university‑based health system, provides leading‑edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub‑specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation’s premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.