AI Ops Engineer — Observability & Automation

Hewlett Packard Enterprise; San Juan (PR); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model (2 days in-office)

Relocation support

Job summary

Hewlett Packard Enterprise in Puerto Rico is seeking a seasoned IT Operations/Platform Engineer to design, monitor, and optimize cloud and on‑prem workflows. This hybrid role requires you to come to an HPE office two days per week and collaborate with DevOps, Reliability, and Security teams.

You will build data pipelines, automate incident response, and apply observability tools such as Splunk, Datadog, Prometheus, and Grafana, plus ITSM platforms.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5–8 years of experience in IT operations, reliability engineering, platform engineering, or roles focused on AI-driven operations and automation.

Responsibilities

• Design and maintain intelligent monitoring and incident response workflows across both cloud and on-premises systems.
• Build and optimize data pipelines to collect, normalize, and enrich logs, metrics, and events for operational analytics.
• Develop and deploy predictive models to detect anomalies, forecast outages, and reduce mean time to resolution.
• Automate remediation runbooks and integrate alerting with service management platforms to enhance system reliability.
• Collaborate with DevOps, Site Reliability, and security teams to improve platform performance, availability, and operational governance.

Skills

Python scripting

Automation

Data pipelines

DevOps collaboration

Education

Bachelor’s degree in Computer Science or IT

Tools

Splunk

Datadog

Prometheus

Grafana

ServiceNow

PagerDuty

Rundeck

Azure

AWS

Google Cloud

Job description

Hewlett Packard Enterprise in Puerto Rico is seeking a seasoned IT Operations/Platform Engineer to design, monitor, and optimize cloud and on‑prem workflows. This hybrid role requires you to come to an HPE office two days per week and collaborate with DevOps, Reliability, and Security teams.

You will build data pipelines, automate incident response, and apply observability tools such as Splunk, Datadog, Prometheus, and Grafana, plus ITSM platforms.