AI Operations Lead: Quality, Readiness & Insights

Jobtailor; Chattanooga (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor in Chattanooga, TN is seeking an Operations Analyst to oversee AI-enabled member service processes, drive issue resolution, and define validation standards. You will lead requirements, coordinate testing, and monitor KPIs while collaborating with cross-functional teams.

Ideal candidates have 4–5 years of service ops experience, strong analytics, and the ability to mentor peers. Proficiency with Tableau, Access, Cognos, and CoPilot is a plus.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 4 to 5 years in service operations, operations analysis, contact center operations, quality, or business analysis.
• Advanced experience documenting operational requirements and validating solutions through testing.
• Proven ability to present operational findings and recommendations to leadership audiences.
• Advanced analytical and problem-solving skills.
• Reporting or analytics experience using Tableau, Access, Cognos, or data warehouse tools is a plus.
• Strong operational judgment and ability to influence outcomes without direct authority.
• Advanced proficiency with Microsoft Office tools including CoPilot.
• Ability to mentor peers and build operational capability across the team.

Responsibilities

• Own operational oversight, quality standards, and escalation management for AI-enabled member service processes.
• Lead complex issue triage, root cause analysis, and corrective action planning.
• Define and maintain operational validation standards, sampling approaches, and quality measures.
• Lead requirements definition, prioritization, and validation for enhancements and releases.
• Drive user acceptance testing, operational readiness reviews, and post-release validation.
• Define, monitor, and communicate key performance indicators and operational insights to leadership.
• Serve as the primary operational liaison across Operations, Quality, IT, Analytics, and vendor partners.
• Mentor analysts and establish repeatable standards, documentation practices, and best practices.

Skills

Operational oversight

Quality standards

Root cause analysis

User acceptance testing

Problem-solving

Communication

Mentoring

Influencing outcomes

Data analysis

CoPilot

Education

Bachelor's degree

Tools

Tableau

Access

Cognos

Job description

Jobtailor in Chattanooga, TN is seeking an Operations Analyst to oversee AI-enabled member service processes, drive issue resolution, and define validation standards. You will lead requirements, coordinate testing, and monitor KPIs while collaborating with cross-functional teams.

Ideal candidates have 4–5 years of service ops experience, strong analytics, and the ability to mentor peers. Proficiency with Tableau, Access, Cognos, and CoPilot is a plus.