AI Operations Associate

Nevoya; San Francisco (CA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Nevoya in San Francisco is building an AI-native dispatch team for a next-generation trucking carrier. This foundational role invites you to manage loads, communicate with drivers, and troubleshoot daily challenges while learning from engineers and product teams.

You will help automate repetitive work, monitor KPIs, and grow with the company as you prove your ability to adapt to fast-moving logistics innovation. A recent degree or 1–2 years of work is fine.

Qualifikationen

• Degree or 1–2 years of work experience; high-performing new grads encouraged to apply.
• AI-native approach to research, troubleshooting, and execution.
• Strong written and verbal communication under pressure and ambiguity.

Aufgaben

• Run daily dispatch from playbook: load assignment, driver comms, check-calls, exceptions.
• Keep loads covered and inform customers; escalate when delays occur.
• Collaborate with engineering and product to automate repetitive tasks.
• Track KPIs: load coverage, on-time performance, driver utilization.

Kenntnisse

AI-native habits

Critical thinking

Communication

Ambiguity tolerance

No trucking experience

Ausbildung

Recent degree or 1–2 years experience

Tools

Spreadsheets

SQL

Light scripting

Jobbeschreibung

About Nevoya

Nevoya is North America's leading next-generation electric trucking carrier, transforming logistics through AI-native operations and relentless customer focus. The company builds and uses proprietary technology to deliver zero-emissions carrier services to Fortune 500 shippers with superior economics and service to legacy diesel operators. The company has operations in California and Texas, and is backed by globally-renowned investors including Lowercarbon Capital.

About the Role

This is a foundational hire. You will do different aspects of dispatching in trucking — without needing any trucking experience. You’ll keep real freight moving for real customers: assigning loads, communicating with drivers, handling exceptions, and solving the problems of the day.

The reason this works is you. You are AI-native — AI is your default way of researching, troubleshooting, and getting work done — and you have the critical thinking to notice when the playbook is wrong and the initiative to propose the fix. You’ll work directly with engineering and product to automate the repetitive parts of the job, so the role keeps getting smarter.

You’ll get a lot of direction, coaching, and ownership early. Do this well and the role is a launchpad: people who build the operational foundation here will grow into bigger roles across the company.

What You’ll Do

• Run daily dispatch execution from our playbook: load assignment, driver communication, check-calls, and exception handling
• Keep loads covered and customers informed, escalating with judgment when something can’t wait
• Use AI tools daily to research, troubleshoot, draft, analyze, and automate your own work
• Improve the playbook as you go — document what works, flag what doesn’t, and ship a better process every week
• Call out problems early and come with proposed solutions, not just escalations
• Partner with engineering and product to turn recurring manual work into automated workflows
• Track the KPIs of your operation — load coverage, on-time performance, driver utilization — and use them to improve

What You’ll Bring

• A recent degree or 1–2 years of work experience — high-performing new grads encouraged to apply
• AI-native habits: you already use AI as your default tool for learning, research, and producing work
• Sharp critical thinking — you spot what’s broken, ask why, and bring a proposed answer
• Hungry and coachable: you want direction, feedback, and a steep learning curve
• Strong written and verbal communication — you’ll be talking to drivers, customers, and engineers in the same hour
• Organized and calm under pressure; comfortable with ambiguity and shifting priorities
• No trucking, logistics, or dispatch experience required

Nice to Have

• Internship or early experience in operations, logistics, supply chain, or a fast-moving startup
• Comfort with data — spreadsheets, SQL, or light scripting
• Spanish language proficiency, a meaningful asset in our operating markets

At Nevoya, we believe diverse teams build better solutions. We are proud to be an equal opportunity employer and are committed to creating an inclusive and welcoming environment for all employees. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

If you're excited about our mission but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or another role.

If you have any other questions please email our Recruiting Team directly @ [e-mail]