AI/ML Supportability Lead — Cloud Platform

Google LLC; Austin (TX); On-site; USD 150,000 - 217,000; Full time

Job summary

Google LLC in Austin, TX is seeking a Supportability Technical Lead for AI/ML within Google Cloud. You will partner with Support, Engineering, and Product teams to shape the roadmap for technical support innovations across the AI/ML portfolio.

The role requires a strong background in GCP, AI model training, debugging, and facilitating scalable support. In-person interviews are expected; preferred locations include Austin or Sunnyvale, with competitive compensation and equity.

Qualifications

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 9 years of experience in a technical role (e.g., Technical Solutions Engineer, Software Engineer, Customer Engineer, Professional Services, or Technical Program Management), troubleshooting or triaging technical issues.
• Experience in Google Cloud Platform, ADK, Generative AI and with AI model training, testing, evaluation, and tuning processes.
• Experience with web technologies (e.g., HTTP, HTML, DNS, TCP).
• Experience leveraging AI to build, read, and debug code (any language).

Responsibilities

• Partner with Support, Engineering, and cross-functional leadership to define and drive the roadmap for technical support innovation and agility across the AI/ML product portfolio.
• Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to deliver support and products.
• Resolve technical troubleshooting and mitigating complex systemic problems faced by our customers.
• Design the future state of technical support and customer experience by defining and advocating new standards for support processes, telemetry, tooling, and operational readiness.
• Oversee support launch readiness and excellence for new AI/ML products and identify targeted opportunities to transform the support experience.

Skills

Google Cloud Platform (GCP)

Generative AI

AI model training

Web technologies

AI-assisted code reading/writing

Troubleshooting

ADK

Education

Bachelor's degree in Science/Tech/Engineering/Math

Tools

Google Cloud SDK

AI tooling

Job description

Google LLC in Austin, TX is seeking a Supportability Technical Lead for AI/ML within Google Cloud. You will partner with Support, Engineering, and Product teams to shape the roadmap for technical support innovations across the AI/ML portfolio.

The role requires a strong background in GCP, AI model training, debugging, and facilitating scalable support. In-person interviews are expected; preferred locations include Austin or Sunnyvale, with competitive compensation and equity.