AI Knowledge Enablement Senior Associate

JPMorganChase; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorganChase seeks an AI Knowledge Enablement Associate within the Commercial & Investment Bank (CIB). The role supports the design, delivery and scaling of AI upskilling, awareness and change management initiatives, focusing on foundational AI literacy and responsible adoption across CIB.

The team maintains a central AI Tool Inventory and coordinates a structured communications approach to AI across CIB. You will collaborate with the AI Enablement group to accelerate the analytics agenda

Qualifications

• Experience in strategy, communications, change management, and/or learning & development.
• Strong narrative and messaging skills: ability to craft clear storylines, key messages, and executive-level materials from complex inputs.
• Experience in communications and/or upskilling / learning and development roles.

Responsibilities

• Support and deliver cross‑CIB AI upskilling initiatives, from initial design through to implementation and continuous improvement including delivery of AI training to build foundational AI literacy
• Support change management activities that promote responsible AI adoption and embed AI into everyday ways of working
• Create intuitive and interactive data visualizations to present complex information to stakeholders and ensure that data and analytics are available with high levels of accuracy to drive decisions and business outcomes for CIB
• Conduct analysis to identify gaps in existing AI upskilling and awareness initiatives across CIB, supporting targeted solutions to close gaps and strengthen AI enablement programs
• Support a multi‑layered communications strategy for AI across CIB, draft and refine communications materials (e.g. intranet content, newsletters, leadership talking points)
• Support design and delivery of at scale cross-CIB AI upskilling initiatives from concept through implementation and continuous improvement, balancing speed with governance requirements
• Help track progress and engagement across AI knowledge and upskilling initiatives and review participation, feedback and adoption data to understand where additional interventions are required

Skills

Strategy

Communications

Learning & Development

AI basics

Prompt engineering

Executive materials

Stakeholder Mgmt

Data analysis

MS Excel

PowerPoint

Education

Bachelor's or Master's degree in a relevant field

Tools

Microsoft Excel

PowerPoint

Job description

Job Description

J.P. Morgan is seeking a talented candidate as an AI Knowledge Enablement Associate in the Commercial & Investment Bank (CIB). The role sits within the CIB's AI Enablement team, reporting into the AI Knowledge Enablement.

J.P. Morgan is seeking a talented candidate as an AI Knowledge Enablement Associate in the Commercial & Investment Bank (CIB). The role sits within the CIB's AI Enablement team, reporting into the AI Knowledge Enablement.

As an AI Knowledge Enablement Associate within the Corporate & Investment Bank (CIB), you will support the design, delivery and scaling of AI upskilling, awareness and change management initiatives. The role focuses on building foundational AI literacy, helping employees understand where AI is present in their day‑to‑day tools, and enabling responsible adoption of AI capabilities. The successful candidate will also help maintain a central AI Tool Inventory and support a structured communications approach to AI across CIB.

The CIB AI Enablement team is responsible for driving the adoption of AI and accelerating the analytics agenda globally across Markets, Payments, Securities Services, and Global Banking — driving the integration of AI into business workflows to deliver measurable commercial impact. The responsibilities of the Chief Data & Analytics Office include advancing both traditional AI/ML and generative AI capabilities, identifying priorities and focusing on high-impact AI use cases, setting the GenAI strategy around LLMs and Agentic AI, reusing and scaling AI solutions across lines of business, and fostering a culture of innovation and an AI‑first mindset among employees.

Job Responsibilities

• Support and deliver cross‑CIB AI upskilling initiatives, from initial design through to implementation and continuous improvement including delivery of AI training to build foundational AI literacy
• Support change management activities that promote responsible AI adoption and embed AI into everyday ways of working
• Create intuitive and interactive data visualizations to present complex information to stakeholders and ensure that data and analytics are available with high levels of accuracy to drive decisions and business outcomes for CIB
• Conduct analysis to identify gaps in existing AI upskilling and awareness initiatives across CIB, supporting targeted solutions to close gaps and strengthen AI enablement programs
• Support a multi‑layered communications strategy for AI across CIB, draft and refine communications materials (e.g. intranet content, newsletters, leadership talking points)
• Support design and delivery of at scale cross-CIB AI upskilling initiatives from concept through implementation and continuous improvement, balancing speed with governance requirements
• Help track progress and engagement across AI knowledge and upskilling initiatives and review participation, feedback and adoption data to understand where additional interventions are required

Required Qualifications, Capabilities, And Skills

• Experience in strategy, communications, change management, and/or learning & development
• Strong narrative and messaging skills: ability to craft clear storylines, key messages, and executive-level materials from complex inputs and evolving context
• Experience in communications and/or upskilling / learning and development roles
• Foundational knowledge of AI / machine learning and generative AI, including basic prompt‑engineering concepts, key risks and responsible AI principles in a regulated environment
• Strong verbal and written communication skills, with the ability to translate complex AI, technical and regulatory topics into clear, concise and practical materials.
• Proven ability to deliver multiple initiatives to conclusion across a diverse group of partners, managing competing priorities and working effectively under pressure.
• Driven with a curious mindset and a high tolerance to ambiguity
• Strong analytical mindset: comfort using data and qualitative insights to define problems, set success measures, and continuously improve enablement
• Proficiency in Microsoft Excel and PowerPoint, including the ability to analyze data and produce clear, well‑structured materials.
• High level of organization, attention to detail and learning agility, with the ability to quickly assimilate new AI tools, policies and regulatory developments
• Bachelor's or Master's degree in a relevant field (or equivalent practical experience).

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.