Technology Support I - AI

JPMorganChase; Jersey City (NJ); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health coverage

On-site health centers

Retirement plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase in Jersey City seeks an IT-focused Technology Support professional to ensure stability of production flows and enable business operations. You will troubleshoot, monitor, and improve large-scale systems using AI-assisted insights and enterprise tools.

Bring strong scripting (Python/Java/JavaScript), multi-cloud experience (AWS/GCP), and ITIL familiarity to validate AI recommendations and drive resilient, secure solutions across on-prem and cloud environments.

Qualifications

• BS in Computer Science with AI focus, or equivalent experience.
• Experience troubleshooting, resolving, and maintaining IT services.
• Knowledge of applications or infrastructure in large-scale on-prem and multi-cloud (AWS/GCP).
• Proficiency in scripting and programming (Python, Java, React, JavaScript) and SQL/MySQL.
• Experience with observability and monitoring tools such as Splunk or Grafana.
• Experience using enterprise AI capabilities with strong validation habits.
• Ability to review AI-assisted incident recommendations before action.
• Exposure to ITIL processes and practices.

Responsibilities

• Provide end-to-end application and infrastructure service delivery for business operations.
• Support day-to-day maintenance to ensure stability and availability.
• Monitor production environments and address issues with observability tools.
• Leverage enterprise AI capabilities to speed up incident triage and trend analysis.
• Apply AI-assisted practices within incident/change routines to improve resiliency and security.
• Identify escalation needs and communicate solutions to stakeholders.
• Analyze complex situations to solve incident, problem, and change management.

Skills

Troubleshooting IT services

Large-scale environment knowledge

Programming languages

Observability tools

AI-assisted incident handling

ITIL awareness

Education

B.S. in Computer Science with focus in AI

Tools

AWS EC2

RDS

Elastic Beanstalk

GCP

Splunk

Grafana

Job description

Job Description

If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions.

As a Technology Support team member in the Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escal…

Job Responsibilities

• Provide end-to-end application and infrastructure service delivery to enable successful business operations of the firm.
• Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability.
• Monitor production environments for anomalies and address issues using standard observability tools.
• Use enterprise-authorized AI capabilities to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Apply reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
• Identify issues for escalation and communication, and provide solutions to business and technology stakeholders.
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management across full-stack technology systems, applications, and infrastructure.

Required Qualifications, Capabilities, and Skills

• B.S. in Computer Science with focus in AI.
• Experience troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale environment, on-premises and multi cloud (AWS EC2, RDS, Elastic Beanstalk and/or GCP).
• Proficiency in scripting and programming (Python, Java, React, JavaScript) and database systems (SQL/MySQL).
• Experience with observability and monitoring tools like Splunk/Grafana.
• Experience using enterprise-authorized AI capabilities to support production workflows, with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain.
• Exposure to various framework processes like ITIL.

Preferred Qualifications, Capabilities, and Skills

• Experience in monitoring production environments and performing root-cause analysis and debugging on production application defects.
• Hands-on experience providing technology/production support using enterprise-authorized AI capabilities — e.g., AI-assisted incident triage, trend analysis, run-book retrieval, and validated remediation, with strong output-validation habits and awareness of data sensitivity.
• Experience with general-purpose programming languages and/or automation scripting.
• Working understanding of multi public cloud; exposure to AWS Cloud.
• AWS Amplify, GCP Cloud Run / Compute Engine / Cloud SQL, full-stack development, AI-driven tool development, API integration experience

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. Additional details about total compensation and benefits will be provided during the hiring process.

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching
• and more

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.