AI Instructor – AI for customer support

YPAI; United States; Remote; USD 36,000 - 136,000; Full time

Job summary

YPAI Learn is seeking remote, English‑language instructors to lead live online classes teaching support teams how to use AI to answer customers and learn from tickets. You teach from a prepared class kit, remotely, and are paid per class you teach.

Classes cover transforming tickets into replies that follow policy, turning a month of tickets into a helpful article and a top issues report, and ensuring all promises align with policy.

Qualifications

• Experience as a trainer onboarding new support agents.
• Experience delivering live online classes.
• Comfort with teaching English to international learners.

Responsibilities

• Teach live online classes in English using the class kit.
• Lead 90‑minute sessions showing how to draft AI-assisted replies while following policy.
• Demonstrate how to compile top issues and produce a help article and a report.

Skills

Fluent English

Trainer onboards agents

Patience with agents

AI in support experience

Job description

Teach live online classes for support agents and team leads on using AI to answer customers and learn from the ticket queue. You teach in English from a ready class kit, remotely, and you are paid for each class you teach.

What the work is for

YPAI Learn offers live classes where people learn to use AI in their own work. Your classes take support teams from a queue of open tickets to replies that follow policy and sound human, and from a month of tickets to a help article and a report on what customers struggle with, checked against the real policy each time.

The work

• Teach the live class “Draft replies to a support queue with AI and check them against policy”, 90 minutes, from the class kit.
• Teach the live class “Turn a month of tickets into a help article and a top-issues report”, 90 minutes, from the class kit.
• Show live how to give AI the help center and the returns policy, draft a reply, then check every promise in it against the policy before it goes out.
• Walk learners through a month of made‑up tickets: group them into top issues, check the counts in a spreadsheet and write the help article the queue needs most.
• Help learners strip names, emails and order numbers from examples, never put real customer records into an AI tool, and catch replies that promise more than policy allows.

What to expect

• You teach live, online and in English, for support teams in many countries, and the application asks which other languages you can teach in.
• The kit for each class holds a minute‑by‑minute plan, slides, speaker notes, a demo on a queue of made‑up tickets and a backup recording of the demo.
• Teaching is remote, from your own computer, over a stable connection with a camera and a microphone.
• Your first class comes after you pass the instructor test for that class.
• Before a teaching assignment starts, you sign an instructor agreement. It covers pay, confidentiality and how class material may be used.
• Each invitation states the class times and the price learners pay, and you see both before you accept.

What you bring

• Replies, saved responses or help articles you wrote with AI in real support work, that you can show without customer details.
• Experience as a team lead, quality reviewer or trainer who onboards new support agents.
• Patience with agents who handle many tickets a day and worry that AI will make them sound like a robot.

You need

• You work or have worked in customer support, answering customers by email, chat or phone, and use AI in that work.
• Experience with help center articles, support policies and knowing when to elevate a case.
• Fluent spoken English, the language the classes are taught in.
• 18 years or older.

Good to know

• Does your employment contract require approval for outside work? Then arrange it before you accept a teaching assignment.
• Demand for these classes decides how much you teach, and each invitation states the time it will take.

Pay

$26–$99/hr. Rate shown is for the United States. This role is open in 4 countries, with local rates; pick your country on YPAI.

YPAI pays every two weeks for approved work via PayPal, Wise or bank transfer. Work is by invitation after your profile is reviewed.