AI Infra TPM: Scale & Reliability Leader

Nscale; New York (NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Equity

Competitive base salary

Dynamic startup environment

Job summary

Nscale is seeking a Technical Program Manager to lead operations for our AI infrastructure and HPC fleet in New York. You will drive cross-functional programs spanning data center hardware, software/firmware rollouts, and tooling, with a sharp focus on SLA, uptime, and availability.

Responsibilities include KPI-driven leadership, cross-team coordination, and risk mitigation to ensure scalable, reliable GPU/InfiniBand infrastructure for customer workloads.

Qualifications

• 5+ years leading large-scale infrastructure or software programs.
• Strong Linux, data center, and networking fundamentals.
• Proven metrics-driven with uptime/availability targets (SLOs/SLIs).
• Experience with Agile/Scrum and PMP is preferred.

Responsibilities

• Own planning, execution, and delivery of strategic operational programs for AI infrastructure and HPC environments.
• Develop and track KPIs for Availability and Uptime with dashboards and regular leadership updates.
• Standardize incident, change, and postmortem processes to reduce toil and MTTR.
• Coordinate cross-functional efforts between Hardware, Compute Platform, Network, Data Center Ops and external vendors.
• Translate capacity planning into infrastructure delivery roadmaps and ensure new hardware integrates into the control plane.
• Identify and mitigate technical, schedule, and resource risks and communicate impacts to stakeholders.

Skills

5+ years TPM

Data center infrastructure

Linux

Networking

Agile/Scrum/PMP

Metrics-driven

Education

Bachelor's or Master's degree

Tools

CI/CD tooling

Automation tooling

Job description

Nscale is seeking a Technical Program Manager to lead operations for our AI infrastructure and HPC fleet in New York. You will drive cross-functional programs spanning data center hardware, software/firmware rollouts, and tooling, with a sharp focus on SLA, uptime, and availability.

Responsibilities include KPI-driven leadership, cross-team coordination, and risk mitigation to ensure scalable, reliable GPU/InfiniBand infrastructure for customer workloads.