AI Governance & Lifecycle Lead — ServiceNow

Pinnacle Arc LLC

Irving (TX)

On-site

USD 83,000 - 124,000

Full time

6 days ago

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Job summary

Pinnacle Arc LLC is seeking an experienced AI governance specialist to ensure traceability and lifecycle management of AI use cases within our ServiceNow platform implementation. The role collaborates across tenants and development teams to meet production readiness standards and aligns AI solutions with enterprise risk models.

The position embeds within the AI Innovation team, supporting sprint execution, backlog readiness, testing and validation coordination, and cross-team dependency

Qualifications

AI acumen with experience using AI assisted tools such as M365 Copilot.
Ability to elicit requirements and ask the right questions.
Strong communication skills across all levels.
Familiarity with the ServiceNow platform and its capabilities.
Experience engaging with directors, VPs and senior stakeholders.

Responsibilities

Ensure traceability and lifecycle management of AI use cases.
Coordinate inputs across tenants and development teams for AI initiatives.
Meet production readiness standards for AI deployments.
Support sprint execution, backlog readiness, testing and validation coordination.
Act as a connector between product, engineering and governance functions.

Skills

AI governance

Stakeholder communication

ServiceNow familiarity

Requirements gathering

Cross-team collaboration

Engagement with leadership

Education

5+ years Business Systems Data/Design experience

Tools

ServiceNow

M365 Copilot

Job description

The position embeds within the AI Innovation team, supporting sprint execution, backlog readiness, testing and validation coordination, and cross-team dependency

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