AI-First Digital Product Manager (Aviation)

Oneworld Management Company; Fort Worth (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

oneworld is seeking a Digital Product Manager in Fort Worth, TX to lead the development of the website, mobile app, and AI-enabled products within the alliance's digital portfolio.

You will drive vision, manage a multi-stakeholder backlog, and collaborate with internal teams and external partners to deliver measurable value for member airlines and customers.

This role emphasizes data-driven decisions, governance, and AI tooling in a fast-paced, collaborative environment.

Qualifications

• Proven experience as a Product Owner or Product Manager for digital platforms, ideally within aviation or travel, and multi-stakeholder environments.
• Strong understanding of digital experience design, API-driven systems, and insights-guided prioritization.
• Experience with AI assisted and enabled product delivery; utilizing AI tooling for product discovery and definition, prototyping, design, and build.
• Demonstrated ability to lead delivery teams and vendors in an agile environment.
• Excellent communication skills, able to translate complexity into clarity for diverse audiences.
• High ownership, with the ability to balance strategic direction and day-to-day decisions.
• Experience with airline digital ecosystems (e.g., PSS, Offer and Order, servicing, loyalty, operational tooling).
• Familiarity with alliance or multi-brand operating models and governance.
• Knowledge of content platforms, mobile app delivery and customer journey orchestration.

Responsibilities

• Define and communicate a clear product vision aligned with alliance priorities; translate insights and product needs into a focused, achievable roadmap.
• Own and prioritize the backlog using value-based logic; write clear user stories and manage customer, airline, technical and regulatory requirements.
• Coordinate inputs across internal teams, member airline digital groups and delivery partners; reconcile diverse needs into unified decisions.
• Lead agile delivery with engineering, design, and vendors; provide daily clarity, unblock progress, and accept work against standards and definitions of done.
• Use analytics, customer insights, and airline feedback to shape the roadmap, guide optimizations and validate product assumptions.
• Crafting clear, actionable strategy together with our product engineers to build AI native products and services where applicable.
• Ensure each product delivers measurable value; track KPIs, quantify impact and report benefits for customers and member airlines.
• Ensure adherence to alliance design, security, data and architectural standards; manage risks and dependencies across platforms.
• Identify enhancements to usability, performance, interoperability and delivery processes and drive ongoing optimization.

Skills

Product Owner / Product Manager

Digital product strategy

Agile delivery

Stakeholder engagement

AI tooling

Communication

Ownership

Airline digital ecosystems

Cross-functional collaboration

Tools

APIs

AI tooling

Agile tools

Job description

oneworld is seeking a Digital Product Manager in Fort Worth, TX to lead the development of the website, mobile app, and AI-enabled products within the alliance's digital portfolio.

You will drive vision, manage a multi-stakeholder backlog, and collaborate with internal teams and external partners to deliver measurable value for member airlines and customers.

This role emphasizes data-driven decisions, governance, and AI tooling in a fast-paced, collaborative environment.