AI Engineer: RAG Pipelines, Prompting & Enterprise AI

T-Mobile; Frisco (TX); On-site; USD 110,000 - 199,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Bonuses

Medical, dental and vision insurance

Job summary

T-Mobile is hiring AI Engineer roles to build and secure AI capabilities across enterprise platforms. You will design RAG pipelines, ground models in knowledge sources, and improve customer service automation with measurable gains.

The role emphasizes cross-functional collaboration, model tuning, and scalable AI infrastructure, with strong emphasis on safety and enterprise integration.

Qualifications

• Bachelor's Degree plus 3 years of related work experience OR advanced degree plus 1 year of related work experience.
• 2+ years developing and deploying machine learning models including fine-tuning and prompt engineering.
• 2+ years experience with AI tools and software development using programming languages such as Python or R.
• 2+ years collaborating with cross-functional teams to integrate AI solutions into business workflows.
• Acceptable areas of study include Computer Science, Engineering, Artificial Intelligence, Data Science.

Responsibilities

• Design and implement retrieval-augmented generation (RAG) pipelines to ground AI responses in enterprise knowledge sources.
• Develop AI models to enhance customer service automation capabilities with measurable improvements
• Apply prompt engineering and fine-tuning techniques to optimize AI system performance effectively
• Create AI tools that support integration of AI-driven improvements into operational frameworks
• Collaborate with cross-functional teams to ensure effective integration and functionality of AI systems
• Design AI systems that improve interaction capabilities within complex service workflows
• Contribute to strategic AI initiatives that advance organizational goals of customer satisfaction and efficiency
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Data Management/Data Modeling

Prompt Engineering

Python

Cloud Computing

Data Analysis

Model Tuning

Customer-Focused

Collaboration

Education

Bachelor's Degree

Advanced degree

Tools

LangChain

ADK

Job description

T-Mobile is hiring AI Engineer roles to build and secure AI capabilities across enterprise platforms. You will design RAG pipelines, ground models in knowledge sources, and improve customer service automation with measurable gains.

The role emphasizes cross-functional collaboration, model tuning, and scalable AI infrastructure, with strong emphasis on safety and enterprise integration.