AI Engineer – GenAI Platform Support

BrickRed Systems; Bellevue (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

BrickRed Systems is seeking an AI Engineer – GenAI Platform Support to configure, secure, deploy, and support enterprise GenAI platforms such as Claude, OpenAI, and Glean. You will troubleshoot platform issues, coordinate with vendors, and drive production feature releases.

The ideal candidate has hands-on AI/ML experience, strong Python skills, and a solid understanding of cloud environments, security, and enterprise workflow integration.

Qualifications

• Hands-on experience with AI/ML or Generative AI
• Experience with Python or R for AI/software development
• Knowledge of Prompt Engineering and Model Tuning
• Experience integrating AI into business workflows
• Understanding of cloud computing and enterprise app environments
• Strong troubleshooting and communication skills

Responsibilities

• Configure and support enterprise GenAI platforms including Claude, OpenAI, and Glean.
• Manage Entra groups, security settings, scoped access, and cybersecurity approvals.
• Troubleshoot bugs and coordinate with platform vendors for resolution.
• Develop technical solutions for client app management and required security controls.
• Support feature releases, pilots, approvals, and production deployments.
• Collaborate with cross-functional teams to integrate AI solutions into business workflows.
• Apply prompt engineering, model tuning, and AI/ML development techniques.
• Support enterprise AI platforms while following Zero-Trust and security standards.

Skills

AI/ML or Generative AI

Python

Prompt engineering

Model tuning

Cloud platforms

Security controls

Enterprise AI integrations

Troubleshooting

Cross-functional collaboration

Communication skills

Education

AI/ML, CS, Data Science, or Engineering degree

Relevant ML/DS Analytics certifications

Tools

Claude

OpenAI

Glean

Job description

We are looking for an AI Engineer – GenAI Platform Support to configure, support, secure, and deploy enterprise GenAI platforms such as Claude, OpenAI, Glean, and similar AI solutions.

The ideal candidate should have hands-on experience with AI/ML, Python, prompt engineering, model tuning, cloud platforms, security controls, and enterprise AI integrations, along with the ability to troubleshoot platform issues and support production feature releases.

Key Responsibilities

• Configure and support enterprise GenAI platforms including Claude, OpenAI, and Glean.
• Manage Entra groups, security settings, scoped access, and Cybersecurity approvals.
• Troubleshoot bugs and defects and coordinate with platform vendors for resolution.
• Develop technical solutions for client application management and required security controls.
• Support feature releases, pilots, approvals, and production deployments.
• Collaborate with cross-functional teams to integrate AI solutions into business workflows.
• Apply prompt engineering, model tuning, and AI/ML development techniques.
• Support enterprise AI platforms while following Zero-Trust and security standards.

Required Qualifications

• Experience with AI/ML or Generative AI technologies.
• Hands-on experience with Python or R for AI/software development.
• Knowledge of Prompt Engineering and Model Tuning.
• Experience integrating AI solutions into business workflows.
• Understanding of cloud computing and enterprise application environments.
• Strong troubleshooting, collaboration, communication, and problem-solving skills.

Preferred Qualifications

• 2–4+ years developing or deploying ML models.
• Experience with fine-tuning, prompt engineering, and GenAI applications.
• Experience configuring enterprise AI platforms such as Claude, OpenAI, or Glean.
• Knowledge of Microsoft Entra, Zero-Trust, scoped access, and security controls.
• Experience with feature release management and production deployments.
• AI/ML, Computer Science, Data Science, or Engineering background.
• Relevant Machine Learning, Data Science, or Analytics certifications.

ABOUT BRICKRED SYSTEMS

BrickRed Systems is a global leader in next-generation technology consulting and workforce solutions, specializing in delivering high-quality talent across digital, engineering, marketing, analytics, finance, operations, and business transformation domains. With a strong emphasis on innovation, scalability, and client success, BrickRed Systems helps organizations solve complex business challenges by providing skilled professionals across strategy, technology, creative, and operational functions. BrickRed fosters a culture of continuous learning, collaboration, and excellence, enabling professionals to contribute to high-impact global initiatives while advancing their careers.