Engineer, AI — GenAI Platform Support

Apptad Inc; Bellevue (WA); On-site; USD 130,000 - 190,000; Full time

Job summary

Apptad Inc. is seeking an Engineer, AI - GenAI Platform Support to manage and secure enterprise GenAI platforms such as Claude, OpenAI, and Glean from Bellevue, WA. You will configure platforms, manage access, and coordinate with Cybersecurity and vendors to keep systems healthy and compliant.

The role requires strong collaboration with cross-functional teams, experience in ML model deployment, and hands-on development for security-related features and production releases.

Qualifications

• Bachelor's Degree plus 3 years of related work experience or advanced degree with 1 year of related work experience
• Areas of study include Computer Science, Engineering, AI, Data Science, or related field
• 2-4+ years developing and deploying ML models, including fine-tuning and prompt engineering
• 2-4+ years experience with AI tools and software development using Python or R
• 2-4+ years collaborating with cross-functional teams to integrate AI solutions into business workflows

Responsibilities

• Configure enterprise GenAI platforms with security settings, Entra groups, and Cyber approvals
• Triage bugs and defects with vendors and drive to resolution
• Deliver technical resolutions platforms demand: client app management and security controls
• Push approved features to production with roadmap owner and pilots, approvals
• Collaborate with cross-functional teams for effective AI system integration
• Other duties/projects as assigned by business management

Skills

Cloud Computing

Collaboration

Data Analysis

Data Modeling

Prompt Engineering

GenAI Platform Configuration

Zero-Trust & Scoped Access

Education

Bachelor's Degree + 3 years of related work experience

Advanced degree + 1 year of related work experience

Related field studies: CS, Engineering, AI, Data Science

Tools

Python

R

AI tools

Job description

Engineer, AI - GenAI Platform Support

This role keeps Client's GenAI platforms - Claude, OpenAI, Glean, and whatever comes online next - configured, healthy, and safe. You own the technical side of platform support: triaging bugs and defects with the vendors and driving them to resolution, delivering the technical work that features and security demand - client app management, access configuration, and the security controls that require development effort - and pushing approved features to production. You'll work hand in hand with Cybersecurity to keep every platform safe by design, with scoped access enforced, and with the feature-roadmap owner who runs pilots and approvals, so what reaches the enterprise lands safely. Success looks like platforms that just work, defects resolved fast, security built in, and approved features shipping without drama. If you want to help, bring AI to Client in a way that's fast, safe, and easy to use, we'd like to hear from you.

Job Responsibilities

• Configure the enterprise GenAI platforms - Claude, OpenAI, Glean, and others - including security settings, Entra groups, and Cyber approvals.
• Triage bugs and defects with the platform vendors and drive them to resolution.
• Deliver the technical resolutions platforms demand - client app management and security controls that require development work.
• Push approved features to production with the feature-roadmap owner, who runs pilots, success criteria, and approvals.
• Collaborate with cross-functional teams to ensure effective integration and functionality of AI systems
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• Bachelor's Degree plus 3 years of related work experience
• OR advanced degree with 1 year of related work experience
• OR a combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Computer Science, Engineering, Artificial Intelligence, Data Science, or a Related Field (Preferred)
• 2-4+ years Developing and deploying machine learning models, including fine-tuning and prompt engineering (Preferred)
• 2-4+ years Experience with AI tools and software development using programming languages such as Python or R (Preferred)
• 2-4+ years Collaborating with cross-functional teams to integrate AI solutions into business workflows (Preferred)

Required Knowledge, Skills and Abilities

• Cloud Computing
• Collaboration
• Customer-Focused
• Data Analysis
• Data Management
• Data Modeling
• Model Tuning
• Prompt Engineering
• GenAI Platform Configuration
• Feature Release Management
• Zero-Trust & Scoped Access

Preferred Knowledge, Skills and Abilities:

Licenses and Certifications

• Certified Analytics Professional (CAP): Validates expertise in data analytics processes, including the ability to model and interpret complex data. (Preferred)
• Machine Learning Certification: Demonstrates proficiency in machine learning techniques and applications, relevant for developing AI models. (Preferred)
• Certified Data Scientist (CDS): Endorses skills in data science and its application in AI modeling. (Preferred)