AI Enablement and Practice Support Specialist

TRAVELING COACHES INC; Plano (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Traveling Coaches Inc in Plano, TX is seeking a Practice Group Support Specialist to bridge legal operations and technology, enabling AI-enabled tools, optimizing workflows, and providing hands-on support to attorneys and staff within assigned Practice Groups. The role emphasizes practical legal operations experience, collaboration with IT, KM, and innovation teams, and training delivery.

Candidates should combine a paralegal/legal operations background with strong communication and change

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3–7 years of experience in a law firm or legal services environment.
• Experience supporting or training users on technology platforms and workflows.
• Experience working with generative AI platforms such as Claude, ChatGPT, or legal AI applications.

Responsibilities

• Champion the responsible use of AI tools within legal workflows.
• Identify appropriate use cases for AI in drafting, summarization, research preparation, matter organization, knowledge retrieval, and administrative efficiency.
• Develop practical prompting strategies, templates, and best practices tailored to legal work.
• Support evaluation and rollout of new legal technology solutions and AI-enabled tools.
• Assist users in troubleshooting workflow and adoption challenges and provide hands-on enablement.

Job description

Job Location: 5345 TOWNE SQUARE DRIVE STE 200 - PLANO, TX 75024. Position Type: Full Time.

Position Summary

The Practice Group Support Specialist serves as an embedded operational and technology resource within assigned Practice Groups (PGs), helping attorneys and legal professionals optimize workflows, adopt AI-enabled tools, and improve day-to-day execution of legal work. This role bridges legal practice knowledge with technology enablement, process improvement, and user support.

Unlike a traditional trainer, this position requires practical legal operations experience and credibility within a law firm environment. The ideal candidate will have a background as a paralegal, legal operations specialist, litigation support professional, or similar legal support role, combined with strong aptitude for emerging legal technology and AI platforms such as Claude and other generative AI tools.

This individual will work closely with attorneys, practice leadership, IT, KM, and innovation teams to identify opportunities for improved efficiency, support adoption of legal technology solutions, standardize workflows, and provide hands‑on enablement tailored to the needs of each Practice Group.

Key Responsibilities

AI & Legal Technology Enablement

• Champion the responsible use of AI tools, including Claude and other approved generative AI platforms, within legal workflows.
• Help attorneys and staff identify appropriate use cases for AI in drafting, summarization, research preparation, matter organization, knowledge retrieval, and administrative efficiency.
• Develop practical prompting strategies, templates, and best practices tailored to legal work.
• Support evaluation and rollout of new legal technology solutions and AI-enabled tools.
• Assist users in troubleshooting workflow and adoption challenges.

Embedded Practice Group Support

• Serve as the primary operational and technology support resource for assigned Practice Groups.
• Build strong working relationships with attorneys, paralegals, and administrative staff to understand practice‑specific workflows and pain points.
• Observe legal work processes and recommend improvements that enhance efficiency, consistency, and quality.
• Provide high‑touch, day‑to‑day support for legal technology adoption and workflow optimization.

Training & User Enablement

• Deliver informal and structured training sessions focused on practical application of tools and workflows.
• Create user guides, quick‑reference materials, process documentation, and best‑practice resources.
• Provide individualized coaching and “at‑the‑desk” support for attorneys and legal staff.
• Reinforce change management initiatives through continuous engagement and follow‑up.

Process Improvement & Operational Support

• Identify opportunities to standardize legal workflows and improve operational consistency across Practice Groups.
• Assist in documenting and refining procedures related to matter management, document workflows, collaboration tools, and AI utilization.
• Partner with Innovation, Knowledge Management, IT, and Practice Group leadership on operational initiatives.
• Gather user feedback and communicate enhancement opportunities to internal stakeholders.

Compliance & Risk Awareness

• Promote responsible and compliant use of AI and legal technologies in accordance with firm policies and client confidentiality requirements.
• Support adherence to information governance, data security, and ethical guidelines related to AI‑enabled legal work.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3–7 years of experience in a law firm or legal services environment.
• Prior experience as a paralegal, legal operations specialist, litigation support analyst, legal assistant, or similar legal support role.
• Working knowledge of legal workflows, attorney support needs, and law firm operations.
• Experience supporting or training users on technology platforms and workflows.
• Experience working with generative AI platforms such as Claude, ChatGPT, or legal AI applications.
• Familiarity with document management systems, legal research tools, collaboration platforms, and workflow technologies.
• Excellent communication and relationship‑building skills.
• Ability to translate technical concepts into practical, user‑friendly guidance.
• Strong organizational skills and attention to detail.

Preferred

• Strong interest in legal technology, and process optimization.
• Experience in legal innovation, knowledge management, legal operations, or practice support functions.
• Familiarity with legal research tools
• Change management or process improvement experience.
• Experience supporting multiple practice groups or business units.

Core Competencies

• Legal Workflow Knowledge
• AI & Technology Adoption
• Relationship Management
• User Enablement & Coaching
• Process Improvement
• Change Management
• Analytical Thinking
• Communication & Influence
• Operational Execution
• Problem Solving

Ideal Candidate Profile

The ideal candidate is someone who understands how legal work actually gets done and can credibly engage with attorneys and legal staff on workflow challenges. They are naturally curious about AI and emerging technology, comfortable experimenting with new tools, and motivated by helping others work more efficiently. They combine practical legal experience with strong interpersonal skills and a service‑oriented mindset.