AI-Enabled Enterprise Platform Engineer

Socket.dev; United States; On-site; USD 119,000 - 171,000; Full time

Job summary

Abnormal AI is hiring an Enterprise Platform Engineer to build secure, reliable, and AI-enabled workforce technology across identity, endpoints, SaaS, collaboration, network, and office IT. You will turn policies, telemetry, and employee needs into practical automations and self-service experiences that reduce manual work and improve the employee experience.

Join a team that values velocity, long-term ownership, governance, and data-driven decision making.

Qualifications

• 2+ years of IT engineering, platform engineering, systems administration, or similar role supporting business-critical tech.
• Working knowledge of identity and access concepts including SSO, MFA, least privilege, directory and group management.
• Experience supporting macOS and/or Windows with device management, packaging, patching, and compliance reporting.
• Ability to script and integrate systems using APIs, webhooks, workflows, or automation techniques.
• Familiarity with SaaS administration, collaboration tools, and employee-facing tech platforms.
• Experience with incident and change management, troubleshooting, root cause analysis, and follow-through.
• Clear written and verbal communication, including documenting processes and explaining complex systems.

Responsibilities

• Build and run automations for joiner/mover/leaver flows and common IT needs.
• Support identity and access capabilities with SSO, MFA, least privilege, and provisioning.
• Operate zero-touch device provisioning for macOS/Windows and manage patches and policy compliance.
• Use AI tools, APIs, workflows, and event-driven patterns to improve platform operations with proper controls.
• Create self-service experiences, runbooks, and enablement content for end users and support teams.
• Add telemetry, logging, dashboards, and evaluation to test and monitor automations and AI workflows.
• Participate in Tier 2/3 incidents, perform root cause analysis, and feed learnings back into processes.
• Collaborate with Security, GRC, People, Finance, IT Service Delivery, and platform owners to deliver safe changes.

Skills

IT engineering experience

SaaS identity concepts

macOS/Windows device management

API scripting & automation

SaaS administration familiarity

incident & change management

clear written/verbal communication

Job description

Abnormal AI is hiring an Enterprise Platform Engineer to build secure, reliable, and AI-enabled workforce technology across identity, endpoints, SaaS, collaboration, network, and office IT. You will turn policies, telemetry, and employee needs into practical automations and self-service experiences that reduce manual work and improve the employee experience.

Join a team that values velocity, long-term ownership, governance, and data-driven decision making.