AI-Driven UX & Workflow Design Intern

MetLif; New York (NY); Hybrid; USD 34,440 - 41,328; Part time

Job summary

MetLife is seeking a part-time intern to join Internal Audit, focusing on user experience design, AI-enabled solutions, and workflow optimization. You will help design intuitive interfaces, gather requirements, and improve audit-related processes while collaborating with technology professionals.

The role runs Oct 2026–May 2027, approx. 20 hours/week, with in-office three days per week, based on a manager-approved schedule. Hybrid office presence is required in New York.

Qualifications

• Pursuing a Bachelor’s degree in UX Design, Human-Computer Interaction, Information Systems, Business Analytics, Data Science, Computer Science, Industrial Engineering, or related field.
• Minimum cumulative GPA of 3.0.
• Experience using generative AI tools and prompt engineering to support research, analysis, content creation, and workflow optimization.
• Coursework or project experience in user-centered design, process improvement, digital transformation, automation, or related business solutions.
• Strong analytical, communication, organizational, and problem-solving skills, with proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Conduct user discovery activities to identify workflow challenges, user needs, and opportunities for process improvement.
• Create user stories, process maps, journey maps, wireframes, and prototypes to enhance user experiences and simplify workflows.
• Support AI initiatives by developing prompt libraries, documenting requirements, gathering feedback, and evaluating use cases.
• Collaborate with Internal Audit and Technology stakeholders to gather requirements, test solutions, and refine deliverables.
• Research emerging AI, digital productivity, and user experience trends to drive efficiency and innovation.
• Develop presentations, training materials, and recommendations while managing project work, communicating progress, and building strong stakeholder relationships.

Skills

UX design

HCI

Data analytics

Microsoft Excel

Education

Bachelor's degree in UX Design or related field

Tools

Microsoft Word

PowerPoint

Outlook

Job description

MetLife is seeking a part-time intern to join Internal Audit, focusing on user experience design, AI-enabled solutions, and workflow optimization. You will help design intuitive interfaces, gather requirements, and improve audit-related processes while collaborating with technology professionals.

The role runs Oct 2026–May 2027, approx. 20 hours/week, with in-office three days per week, based on a manager-approved schedule. Hybrid office presence is required in New York.