AI-Driven TPM: Trust & Safety Metrics & Automation

Google; Atlanta (GA); On-site; USD 163,000 - 237,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

401(k) with company match

Paid time off (PTO)

Sick time

Maternity leave

Holidays

Job summary

Google is seeking a Technical Program Manager in the United States to lead complex, multi-disciplinary projects from requirements to delivery. You will plan requirements with stakeholders, identify risks, manage schedules, and communicate with cross-functional partners, including executives and engineers.

You will join Trust & Safety, collaborating with Analysts, Policy Specialists, Engineers, and PMs to reduce risk and fight abuse across Google products globally.

Qualifications

• Bachelor's degree in a technical field or equivalent practical experience.
• 5 years of experience in program management.
• Experience with SQL and metrics management with data sets.
• Experience working with engineering teams on continuous improvement of automation.

Responsibilities

• Ensure metrics and tools for measuring quality in Trust & Safety across AI-driven enforcement and labeling systems.
• Own and maintain the quality measurement and reporting strategy for a high-complexity portfolio of product areas.
• Design and architect human-over-the-loop workflows and AI evaluation rubrics for nuanced policy application.
• Engage in transition from manual QA to AI-driven predictive insights, anomaly detection, and systemic logic verification.
• Leverage AI copilots to automate processes, write scripts, and prototype safety/quality frameworks.

Skills

Program management

SQL

Metrics management

Automation collaboration

Education

Bachelor's degree in a technical field

Job description

Google is seeking a Technical Program Manager in the United States to lead complex, multi-disciplinary projects from requirements to delivery. You will plan requirements with stakeholders, identify risks, manage schedules, and communicate with cross-functional partners, including executives and engineers.

You will join Trust & Safety, collaborating with Analysts, Policy Specialists, Engineers, and PMs to reduce risk and fight abuse across Google products globally.