AI-Driven Support Operations Intelligence Engineer

Seeq; United States; Remote; USD 125,000 - 170,000; Full time

Benefits offered by this job

Competitive salary + bonus

Unlimited PTO

Home office stipend

Job summary

Seeq is seeking an exceptional engineer to scale its Technical Support organization through AI-powered systems and automation. You will partner with Support, Product, Engineering, and Customer Success to boost speed, accuracy, and customer satisfaction by designing end-to-end workflows and actionable intelligence.

You will work across ticket triage, routing, knowledge retrieval, escalation preparation, and case summarization, applying modern AI tooling with rigor and safe production practices.

Qualifications

• At least 3 years of professional experience in software development, workflow automation, applied AI, analytics engineering, or related technical work.
• Experience with modern AI tooling, including LLMs, agentic workflows, prompt design, evaluation, and human-in-the-loop operational systems.
• Proficiency in Python, APIs, and software development frameworks used to automate and operationalize complex workflows.
• Experience building production-grade internal tools and AI-powered systems used by teams to improve speed, quality, and consistency.
• Strong understanding of technical support operations, ticketing and case management systems, escalation workflows, or other service operations environments.
• Ability to translate messy operational processes and data into scalable systems, actionable intelligence, and measurable improvements.
• Excellent problem-solving and analytical skills with strong attention to detail.
• Strong written communication and collaboration skills for cross-functional teams.

Responsibilities

• Build AI-powered systems to improve support workflows end to end.
• Create operations intelligence workflows for Seeq’s Technical Support team across regions and time zones.
• Design and implement workflows to reduce manual effort, improve consistency, and accelerate high-value support tasks such as triage, routing, knowledge retrieval, escalation prep, and case summarization.
• Turn analysis into recommended actions for Support, Engineering, Product, and Customer Success.
• Translate operational data into actionable intelligence, including tickets, product usage context, and escalation signals, delivering timely insights.

Skills

Python

APIs

Workflow automation

Applied AI

Operational analytics

LLMs

Agentic workflows

Prompt design

Human-in-the-loop

Cross-functional collaboration

Job description

Seeq is seeking an exceptional engineer to scale its Technical Support organization through AI-powered systems and automation. You will partner with Support, Product, Engineering, and Customer Success to boost speed, accuracy, and customer satisfaction by designing end-to-end workflows and actionable intelligence.

You will work across ticket triage, routing, knowledge retrieval, escalation preparation, and case summarization, applying modern AI tooling with rigor and safe production practices.