AI-Driven Support Content & Knowledge Manager

Auctane; Austin (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flex Time Off

401k employer matching

Health and wellness benefits

Job summary

Auctane is seeking a Manager to oversee and transform their support content operations in Austin, Texas. The role involves leading a team of writers and knowledge base specialists, defining content strategies across platforms, and leveraging AI to enhance efficiency and quality. Candidates should have over 3 years of experience in content operations, with strong project management and cross-functional collaboration skills. A hybrid work model and comprehensive benefits are offered to support work-life balance.

Qualifications

• 3+ years of experience in content operations, knowledge management, or technical writing.
• 1+ years in a team lead role with prioritization and development responsibilities.
• Hands-on management of a knowledge base or help center.

Responsibilities

• Lead a team of content writers and knowledge base specialists.
• Define and execute content strategy for customer-facing help centers.
• Leverage AI tools to improve content velocity and quality.

Skills

Content operations

Knowledge management

Technical writing

AI tools

Project management

Tools

Paligo

Zendesk Guide

Confluence

Jira

Google Workspace

Job description

Auctane is seeking a Manager to oversee and transform their support content operations in Austin, Texas. The role involves leading a team of writers and knowledge base specialists, defining content strategies across platforms, and leveraging AI to enhance efficiency and quality. Candidates should have over 3 years of experience in content operations, with strong project management and cross-functional collaboration skills. A hybrid work model and comprehensive benefits are offered to support work-life balance.