AI-Driven Service Quality Intern (Summer 2027)

Momentive; Town of Waterford (NY); On-site; USD 14,547,000 - 21,656,000; Full time

Job summary

Momentive's Summer 2027 Intern - Service Quality role at Waterford, NY, offers hands-on experience applying AI-driven analytics to improve customer service performance. You will work with quality, logistics, and customer-facing teams to analyze complaint data across severity and routes, identifying high-impact improvements and defining action plans.

The program targets students in math, statistics, logistics, supply chain, or data analytics, with coursework in statistical analysis, process

Qualifications

• Bachelor's degree in mathematics, logistics, or statistics.
• Coursework in statistics, data analytics, supply chain/logistics, operations research, or process improvement.

Responsibilities

• Leverage existing data to uncover trends, identify root causes, and recommend targeted improvement actions that drive measurable reductions in customer complaints.

Skills

Data analysis

Problem solving

Education

Bachelor's degree in mathematics, logistics, or statistics

Job description

Momentive's Summer 2027 Intern - Service Quality role at Waterford, NY, offers hands-on experience applying AI-driven analytics to improve customer service performance. You will work with quality, logistics, and customer-facing teams to analyze complaint data across severity and routes, identifying high-impact improvements and defining action plans.

The program targets students in math, statistics, logistics, supply chain, or data analytics, with coursework in statistical analysis, process