AI-Driven Retail Chatbot Specialist

Paladin Consulting; Plano (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading consulting firm is seeking a Chatbot Functional Consultant in Plano, TX. This role focuses on optimizing AI-driven chatbot solutions to enhance customer care experience and drive automation. Ideal candidates have proven experience with chatbot technologies and a strong analytical mindset. The position offers a contract employment with a focus on enhancing retail customer interactions through intelligent automation.

Qualifications

• Proven experience enabling or optimizing chatbots or conversational AI solutions.
• Strong understanding of NLU/NLP.
• Demonstrated success in improving deflection rates through automation.
• Excellent skills in requirements definition and collaboration.

Responsibilities

• Identify high-impact use cases for chatbot automation.
• Collaborate with technology teams to define chatbot requirements.
• Develop roadmaps for chatbot enhancements.
• Analyze performance metrics and drive improvement.

Skills

Experience with chatbots

AI/ML fundamentals

Stakeholder management

Analytical skills

Tools

Google Dialogflow

Microsoft Copilot

IBM Watson

Amazon Lex

Job description

A leading consulting firm is seeking a Chatbot Functional Consultant in Plano, TX. This role focuses on optimizing AI-driven chatbot solutions to enhance customer care experience and drive automation. Ideal candidates have proven experience with chatbot technologies and a strong analytical mindset. The position offers a contract employment with a focus on enhancing retail customer interactions through intelligent automation.