AI-Driven Readiness Program Manager

Cisco Systems, Inc.; Clegg (NC); Remoto; USD 128.000 - 162.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision

401(k) with company match

Parental leave

Disability insurance

Life insurance

Paid holidays

Vacation days

Volunteer time off

Bonuses

Descrizione del lavoro

Cisco Systems, Inc. is seeking a Program Manager for the Readiness team who translates business goals into needed skills and learning programs.

You will identify gaps, build paths, and act as the bridge between Sales and CX to ensure training aligns with the customer journey and drives measurable results. You will map field priorities into role-based paths, use data to drive impact, and continuously adapt to AI-driven shifts in technology and processes.

Competenze

• Bachelor's degree or equivalent with at least 8 years of experience in program management, technical enablement, or learning and development.
• 5+ years of experience running complex, cross-functional projects from start to finish, with a track record of identifying skills gaps and building roadmaps to fix them.
• Experience working with Sales or Customer Experience teams in a large, global company, plus a solid grasp of networking, security, or software to partner with subject-mmatter experts.

Mansioni

• Identify gaps in technical or process knowledge and build paths to close them.
• Bridge between Sales and CX to ensure training aligns with the customer journey and drives outcomes.
• Plan and own projects end-to-end, keeping stakeholders informed and accountable for results.
• Map field needs to clear, role-based learning paths from awareness to real-world expertise.
• Use data to prove training moves performance and explore AI-driven improvements.

Conoscenze

Gap analysis

Cross-functional leadership

Sales/CX collaboration

Formazione

Bachelor's degree or equivalent

Descrizione del lavoro

Cisco Systems, Inc. is seeking a Program Manager for the Readiness team who translates business goals into needed skills and learning programs.

You will identify gaps, build paths, and act as the bridge between Sales and CX to ensure training aligns with the customer journey and drives measurable results. You will map field priorities into role-based paths, use data to drive impact, and continuously adapt to AI-driven shifts in technology and processes.