AI-Driven Operations Transformation Lead

S&J Plumbing; Arlington Heights (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

S&J Plumbing is seeking an AI & Business Transformation Manager to design scalable systems, improve operations, and implement practical AI and automation across the business. You’ll analyze how work gets done today, identify bottlenecks, and collaborate with leadership to deliver measurable improvements in productivity and profitability.

This is a hands-on, business-minded role focused on process optimization, low-code tool development, and cross-functional impact across operations, HR, and

Qualifications

• Ideal candidates will have experience in several of the following areas.
• Experience in business process improvement and operational transformation.
• Proven ability to implement AI solutions at scale.
• Strong workflow automation and systems integration skills.
• Background in digital transformation and internal app development.
• Familiarity with low-code/no-code platforms and modern tooling.
• Experience in project and change management within growing organizations.
• Knowledge of HR, recruiting tech, onboarding, and training processes.
• Demonstrated ability to deliver measurable improvements in productivity and cost reduction.

Responsibilities

• Analyze workflows across operations, dispatch, call center, accounting, marketing, recruiting, HR, warehouse, sales, and field teams.
• Identify repetitive tasks, manual processes, bottlenecks, communication gaps, and inefficiencies.
• Redesign processes to improve scalability, consistency, employee experience, and operational performance.
• Identify and implement practical AI solutions across the business, including operations, customer service, sales, recruiting, onboarding, training, HR, accounting, reporting, and knowledge management.
• Develop standards and best practices that drive successful AI adoption.
• Build automated workflows and integrations between business systems.
• Develop internal tools and applications using modern low-code and AI-assisted platforms such as Zapier, Make, n8n, Replit, Cursor, Lovable, Claude Code, and similar technologies.
• Take projects from concept through implementation and employee adoption.
• Improve hiring, onboarding, training, and employee development processes.
• Streamline applicant tracking, interview scheduling, candidate communications, onboarding workflows, and employee administration.
• Build dashboards and systems that provide leadership visibility into recruiting, training, and workforce development.
• Document key business processes and create scalable SOPs.
• Develop AI-assisted knowledge management systems that make information easy to access and maintain.
• Train employees and managers on new tools, automation, and AI best practices.

Skills

Business process improvement

AI implementation and adoption

Workflow automation

Operations management

Digital transformation

Systems implementation

Internal application development

Low-code/no-code platforms

Project and change management

Business analysis

HR and recruiting technology

Employee training and development

Tools

Zapier

Make

n8n

Replit

Cursor

Lovable

Claude Code

Job description

S&J Plumbing is seeking an AI & Business Transformation Manager to design scalable systems, improve operations, and implement practical AI and automation across the business. You’ll analyze how work gets done today, identify bottlenecks, and collaborate with leadership to deliver measurable improvements in productivity and profitability.

This is a hands-on, business-minded role focused on process optimization, low-code tool development, and cross-functional impact across operations, HR, and