AI-Driven Mission Support Lead

Orbis Operations; McLean (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Orbis Operations seeks a highly capable Lead to run the Mission Support Desk, the first line of defense for internal IT support and client services. You will own delivery, build workflows, and lead a team that designs and implements AI-assisted processes, triage, data retrieval, and reporting for leadership.

Roughly 30% of your time is people management, with the remaining 70% hands-on technical work guiding integrations, AI workflows, and escalation handling.

Qualifications

• 5+ years in operations, technical program management, or managed services with direct people management.
• Ability to lead teams, hire, coach, and drive performance.
• Design scalable processes, SOPs, and escalation frameworks across programs.

Responsibilities

• Own the desk's delivery: output quality, turnaround time, and AI-assisted accuracy.
• Translate strategic direction into systems, workflows, and team practices.
• Lead and develop a team of support specialists and mentors.

Skills

People management

Operations leadership

LLM workflows

AI tooling

System architecture

Dashboards

Tools

Claude

GPT-4

LangChain

AutoGen

Job description

Orbis Operations seeks a highly capable Lead to run the Mission Support Desk, the first line of defense for internal IT support and client services. You will own delivery, build workflows, and lead a team that designs and implements AI-assisted processes, triage, data retrieval, and reporting for leadership.

Roughly 30% of your time is people management, with the remaining 70% hands-on technical work guiding integrations, AI workflows, and escalation handling.