AI-Driven IT Operations Manager

Brighter Signals; Raritan (NJ); Sur place; USD 102 000 - 177 000; Plein temps

Avantages offerts par ce poste

401(k) plan

Pension plan

Vacation time 120 hours per year

Résumé du poste

Johnson & Johnson is seeking an AI & Automation Operations Manager to lead the design, implementation, and operationalization of AI-driven workflows across IT Operations and ITSM, leveraging AIOps, Observability tools, ServiceNow and Generative AI to improve service reliability, reduce operational risk, and accelerate incident resolution.

The role also provides operational support within the Digital Command Center (DCC), supporting major incident management, executive communications, and

Qualifications

• 5+ years of experience in monitoring, event management, AIOps, observability, production engineering, Site Reliability Engineering (SRE), or IT operations.
• 3+ years of hands-on Observability agentic workflows and Service Now Agent Orchestrator deployments for Operations Center environments.
• Proven experience implementing operational automation, orchestration, or AI-driven solutions.
• Experience supporting enterprise-scale applications and business-critical services.
• Experience leading or supporting major incident management activities.

Responsabilités

• AI Incident Management: Design and implement AI-powered workflows for incident detection, triage, categorization, prioritization, and routing.
• AI Incident Management: Develop AI-assisted root cause analysis, incident enrichment, and predictive incident management capabilities.
• AI Incident Management: Create intelligent remediation runbooks and automated response workflows.
• AI Incident Management: Drive reduction of alert noise through event correlation and service intelligence.
• AI-Driven Problem & Change Management: Build workflows that identify recurring issues and proactively generate problem investigations.
• AI-Driven Problem & Change Management: Implement AI-enabled trend analysis, risk scoring, and change impact assessments.
• AI-Driven Problem & Change Management: Support automated generation of knowledge articles, PIR summaries, and operational insights.
• AI-Augmented Autonomous Operations: Develop self-healing and closed-loop remediation capabilities.
• AI-Augmented Autonomous Operations: Expand automation across observability tools and ITSM processes.
• AI-Augmented Autonomous Operations: Establish governance and operational controls for AI-enabled decision-making and autonomous actions.
• AI-Augmented Autonomous Operations: Create dashboards and metrics to demonstrate operational efficiency, reliability improvements, and business value realization.
• Digital Command Center (DCC) Operations: Serve as Incident Commander or Major Incident Manager during high-severity incidents.
• Digital Command Center (DCC) Operations: Lead cross-functional incident bridges and coordination efforts.
• Digital Command Center (DCC) Operations: Develop and deliver executive communications and stakeholder updates.
• Digital Command Center (DCC) Operations: Support Incident, Problem, Change, and Knowledge Management governance activities.
• Digital Command Center (DCC) Operations: Drive continuous improvement initiatives to enhance operational maturity and resiliency.

Connaissances

AIOps

Observability

Incident management

SRE

IT operations

Monitoring

Outils

Splunk

Now Assist

ServiceNow Agent Orchestrator

ServiceNow

Python

PowerShell

Bash

REST APIs

Description du poste

Johnson & Johnson is seeking an AI & Automation Operations Manager to lead the design, implementation, and operationalization of AI-driven workflows across IT Operations and ITSM, leveraging AIOps, Observability tools, ServiceNow and Generative AI to improve service reliability, reduce operational risk, and accelerate incident resolution.

The role also provides operational support within the Digital Command Center (DCC), supporting major incident management, executive communications, and