AI-Driven IT Intern: Data, Cloud & Help Desk

Cascade Energy; Portland (OR); On-site; USD 26,000 - 35,000; Part time

Benefits offered by this job

Flexible schedule

Downtown Portland office

Hybrid 50% in-person / 50% remote

Job summary

Cascade Energy is seeking an Information Technology Intern. This part-time, non-exempt role is located in our Corporate Office downtown Portland, OR, offering hands-on opportunities in help desk support, SQL data work, AI project shadowing, and IT documentation.

You’ll gain exposure to cloud platforms and IT workflows in a dynamic, learning-focused team. We support learning and development in a values-driven ESOP environment, with a flexible schedule and a blend of on-site and remote work to

Qualifications

• Currently pursuing or recently completed coursework toward a degree, certificate, or equivalent training in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
• Basic understanding of computer hardware, operating systems, networking concepts, and common business applications.
• Familiarity with Microsoft 365, Windows operating systems, collaboration tools, cloud-based platforms, and ticketing or asset management systems preferred.
• Strong troubleshooting, analytical, and problem-solving skills, with curiosity and a willingness to learn.
• Excellent communication and customer service skills, with the ability to explain technical information clearly to non-technical users.
• Highly organized, detail-oriented, and able to manage multiple tasks and priorities with appropriate follow-through.
• Ability to work independently while contributing effectively in a collaborative, distributed team environment.
• Interest in energy efficiency, sustainability, decarbonization, or mission-driven work is a plus.
• Comfort using AI tools responsibly and thoughtfully to improve productivity, documentation, and problem solving is a plus.

Responsibilities

• Provide entry-level help desk and user support, assisting employees with common hardware, software, login, password reset, and access request issues under the guidance of senior IT staff.
• Write basic to intermediate SQL queries, organize data for reporting, and help test and validate data in internal systems, flagging inconsistencies as needed.
• Shadow senior team members on small SQL, reporting, AI, and data-related projects to learn how technology tools support business decisions.
• Experiment with approved AI tools under supervision to identify opportunities to automate repetitive tasks, such as ticket categorization, FAQ responses, or other routine IT workflows.
• Update, organize, and maintain IT documentation, FAQs, and step-by-step guides for common user questions and support processes.
• Participate in team meetings and small projects, contributing ideas from coursework in databases, AI, systems, or cloud platforms while gaining exposure to basic cloud monitoring, permissions review, and configuration tasks.

Skills

Troubleshooting

Communication

Organization

Independent work

Curiosity

Education

Coursework in IT/CS/IS or related field

Tools

Microsoft 365

Windows operating systems

Cloud platforms

Ticketing systems

Asset management systems

Job description

Cascade Energy is seeking an Information Technology Intern. This part-time, non-exempt role is located in our Corporate Office downtown Portland, OR, offering hands-on opportunities in help desk support, SQL data work, AI project shadowing, and IT documentation.

You’ll gain exposure to cloud platforms and IT workflows in a dynamic, learning-focused team. We support learning and development in a values-driven ESOP environment, with a flexible schedule and a blend of on-site and remote work to