AI-Driven Instructional Designer for Global Training

Amazon; Austin (TX); On-site; USD 121,000 - 164,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Senior Instructional Designer for Prime Video, Trust & Safety, to design AI-driven training for a global analyst team. You’ll build onboarding, ongoing training, and certification programs that scale with AI-powered authoring and personalized learning paths.

This AI-native role focuses on measuring impact, keeping content current with policy changes, and partnering with Policy, Ops, and Product teams to deliver effective learning at scale across markets.

Qualifications

• Bachelor's degree or equivalent.
• 6+ years designing and delivering learning programs in high-judgment environments.
• Hands-on experience using generative AI tools to build learning content.
• Track record of measuring learning against real outcomes, not just satisfaction scores.
• Strong writing and information design skills.

Responsibilities

• Design and deliver onboarding, ongoing training, and certification for content analysts across markets.
• Build point-of-work guidance and job aids that analysts use in the moment, not just courses they complete once.
• Use generative AI to author modules, scenarios, quiz banks, and personalized learning paths at speed.
• Stand up realistic AI-driven practice environments where analysts train on synthetic scenarios with instant feedback.
• Measure what your programs actually change - time-to-competency, quality, confidence - not just completion rates.
• Keep learning content current as policies and tools evolve, working closely with Policy, Ops, and Product partners.

Skills

AI-powered learning content design

Onboarding & training design

Global team training

Measuring learning outcomes

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking a Senior Instructional Designer for Prime Video, Trust & Safety, to design AI-driven training for a global analyst team. You’ll build onboarding, ongoing training, and certification programs that scale with AI-powered authoring and personalized learning paths.

This AI-native role focuses on measuring impact, keeping content current with policy changes, and partnering with Policy, Ops, and Product teams to deliver effective learning at scale across markets.