AI-Driven Insights Strategist

Smith Hanley Associates; New York (NY); On-site; USD 130,000 - 150,000; Full time

Job summary

Smith Hanley Associates partners with a rapidly growing AI-powered research technology company to add an Insights Strategist to its Insights team. This role collaborates with major global brands and fast-growing technology companies to turn qualitative feedback into actionable insights, much faster than traditional research approaches.

You’ll report into a senior level strategist and work directly with customers to help them get the most out of the platform.

Qualifications

• 2+ years of experience in market research, insights, strategy, or a related client-facing role.
• Qualitative research experience is a must.
• Experience working with B2B technology clients or audiences is a must.
• Able to connect business objectives to the appropriate research methodology.
• Strong storyteller who can turn messy customer feedback into a clear point of view.
• Confident working directly with clients and cross-functional stakeholders.
• Curious about AI, research technology, and new ways of conducting and analyzing research.
• Comfortable in a fast-growing environment where roles evolve and people are expected to take ownership.

Responsibilities

• Analyze qualitative and quantitative research and translate findings into clear, actionable insights
• Develop insights briefs, presentations, and client-ready deliverables
• Partner directly with customers to understand business questions and recommend the right research approach
• Become an expert in an AI-powered research platform and help customers use it effectively
• Support customer onboarding, training, troubleshooting, and ongoing platform adoption
• Work closely with Product, Engineering, Sales, and Operations to bring the customer perspective into the business
• Identify ways to improve research workflows, processes, and the overall customer experience
• Move quickly, experiment, and help shape how the Insights function operates as the company grows

Skills

Market research

Qualitative research

B2B tech

Client facing

Storytelling

Cross-functional

AI interest

Job description

Smith Hanley Associates partners with a rapidly growing AI-powered research technology company to add an Insights Strategist to its Insights team. This role collaborates with major global brands and fast-growing technology companies to turn qualitative feedback into actionable insights, much faster than traditional research approaches.

You’ll report into a senior level strategist and work directly with customers to help them get the most out of the platform.