AI-Driven Healthcare Service Strategy Lead

Deloitte France; San Antonio (TX); On-site; USD 183,000 - 322,000; Full time

Job summary

Deloitte is seeking a Service Strategy Manager in the Health Care sector to lead client engagements that shape service strategies across digital self-service, contact center, and field service. You will work with patient experience, technology, and operations leaders to deliver AI-enabled strategies that improve outcomes and drive measurable value.

The role requires 8+ years in consulting on service transformation, strong executive communication, and the ability to manage complex programs across

Qualifications

• 8+ years delivering consulting engagements on service transformation in healthcare.
• 6+ years in patient/member experience strategy or operational transformation for providers/health plans.
• 6+ years in health care sector with patient/member journeys and operating models.
• 6+ years leading strategy engagements with roadmaps and business cases.
• 6+ years in technology strategy and delivery, including AI use case prioritization and architecture.
• 1+ year using AI tools in day-to-day workflow
• Ability to travel ~30% and willingness to engage with clients

Responsibilities

• Lead engagements defining service strategies across digital self-service, contact center, and field service for Health Care clients.
• Partner with leaders across patient experience, digital, technology, and operations to deliver AI-enabled service strategies.
• Advise on strategies to improve patient experience, satisfaction, and retention across channels.
• Translate challenges into structured service strategies, roadmaps, and business cases.
• Connect service strategy to technology delivery with architecture and data integration plans.
• Collaborate with stakeholders through workshops to move from strategy to implementation and adoption.
• Guide teams in prioritization, trade-offs, risks, and execution planning.
• Build deployment plans for AI agents and automation, sequencing by value and readiness.
• Identify AI tools and modern ways of working to accelerate strategy development and business cases.
• Manage client relationships, scope, timelines, risks, and dependencies across workstreams.
• Lead multi-disciplinary teams to deliver integrated service transformation solutions.
• Manage global delivery teams to ensure quality and knowledge transfer across time zones.
• Support practice growth through proposals, solution shaping, and coaching.

Skills

Service transformation

Healthcare industry

Executive engagement

AI-enabled delivery

Program leadership

Stakeholder management

Tools

AI tools

Job description

Deloitte is seeking a Service Strategy Manager in the Health Care sector to lead client engagements that shape service strategies across digital self-service, contact center, and field service. You will work with patient experience, technology, and operations leaders to deliver AI-enabled strategies that improve outcomes and drive measurable value.

The role requires 8+ years in consulting on service transformation, strong executive communication, and the ability to manage complex programs across