Healthcare Service Strategy Lead | AI-Enabled

Deloitte France; Philadelphia (Philadelphia County); On-site; USD 183,000 - 322,000; Full time

Job summary

Deloitte is seeking a Service Strategy Manager for Healthcare to lead service strategy engagements, shape AI-enabled solutions, and drive cross-functional execution across strategy, technology, and operations. You will work with executives to translate challenges into actionable roadmaps and business cases, coordinating global delivery teams for timely outcomes.

Ideal candidates bring deep experience in health-care service models, patient journeys, and technology strategy, with proven ability to

Qualifications

• 8+ years of experience delivering consulting engagements focused on service transformation, including contact center modernization, field service optimization, and/or digital self-service strategy
• 6+ years of experience conducting patient/member experience strategy or operational transformation engagements for provider and health plan clients
• 6+ years of experience in Health Care sector, including developing patient/member journeys and service delivery operating models
• 6+ years of experience leading strategy engagements with roadmaps and business cases
• 6+ years of experience in technology strategy and delivery, including AI use case prioritization and architecture design
• 1+ years of experience using AI tools in day-to-day workflow
• Ability to travel 30% on average
• Limited immigration sponsorship may be available

Responsibilities

• Leading engagements that define service strategies across digital self-service, contact center, and/or field service customer experiences for Health Care clients
• Partnering with client patient/member experience, digital, technology, and customer operations leaders to define and deliver AI-enabled service strategies
• Advise clients on strategies to improve patient and member experience, satisfaction, and retention across channels
• Translating business and operational challenges into structured service strategies, roadmaps, and business cases
• Connecting service strategy to technology delivery with architecture and data strategy
• Collaborating with stakeholders through workshops to move from strategy to implementation
• Guiding teams in prioritization and execution planning for rapid delivery
• Build deployment plans for AI agents and automation by value and complexity
• Identifying tools and modern ways to accelerate strategy to outcomes
• Managing client relationships and overseeing scope, timelines, risks
• Leading multi-disciplinary teams across strategy, technology and operations
• Coordinating global delivery teams to ensure quality and knowledge transfer
• Supporting proposals, solution shaping, and team coaching
• Advocating for the service strategy role with clients and teams

Skills

Executive storytelling

Team leadership

Client management

Problem solving

Job description

Deloitte is seeking a Service Strategy Manager for Healthcare to lead service strategy engagements, shape AI-enabled solutions, and drive cross-functional execution across strategy, technology, and operations. You will work with executives to translate challenges into actionable roadmaps and business cases, coordinating global delivery teams for timely outcomes.

Ideal candidates bring deep experience in health-care service models, patient journeys, and technology strategy, with proven ability to