AI-Driven Fraud Operations Manager

Credit One Bank; Las Vegas (NV); On-site; USD 120,000 - 180,000; Full time

Job summary

Credit One Bank is seeking a Fraud Operations Manager II to lead a team of analysts in fraud detection, investigations, and risk mitigation in Las Vegas. You will oversee AI-enabled decisioning, governance, and continuous improvement across operational functions to ensure accurate, customer-focused outcomes.

Responsibilities include leading leaders and analysts, driving AI validation, monitoring metrics, and partnering with Fraud Strategy, Analytics, and Technology to enhance model outcomes and

Qualifications

• Bachelor's degree in a related field (permitted equivalence).
• 5+ years in fraud operations, financial crimes, fraud strategy, investigations, risk management, analytics, or related field.
• 3+ years of leadership experience managing supervisors, managers, or multiple functions.
• Strong analytical, investigative, and critical-thinking capabilities with experience identifying fraud trends and vulnerabilities.
• Advanced proficiency with AI-enabled investigation platforms and machine learning-driven insights.
• Experience evaluating AI performance, validating model outcomes, and driving AI improvement initiatives.
• Strong understanding of fraud controls, regulatory requirements, and risk management practices.
• Effective communication and stakeholder management skills.

Responsibilities

• Lead team leads, analysts, and fraud specialists across a fraud function.
• Oversee adoption, optimization, and governance of AI-enabled fraud detection and decision-support technologies.
• Monitor AI-assisted decision quality, model effectiveness, and operational impact.
• Identify gaps and opportunities to improve AI performance and workflow efficiency.
• Partner with Fraud Strategy, Analytics and Technology to improve model outcomes and controls.
• Lead AI validation efforts, testing, and operational readiness.
• Promote responsible AI principles including explainability and compliance.
• Drive risk mitigation and continuous improvement across assigned areas.

Skills

Leadership

Analytical thinking

Critical thinking

Communication

Risk management

Decision quality

AI governance

Education

Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, Analytics, Data Science, Information Systems, or related field

Tools

AI-enabled investigation platforms

Fraud detection systems

Machine learning-driven insights

Job description

Credit One Bank is seeking a Fraud Operations Manager II to lead a team of analysts in fraud detection, investigations, and risk mitigation in Las Vegas. You will oversee AI-enabled decisioning, governance, and continuous improvement across operational functions to ensure accurate, customer-focused outcomes.

Responsibilities include leading leaders and analysts, driving AI validation, monitoring metrics, and partnering with Fraud Strategy, Analytics, and Technology to enhance model outcomes and