AI-Driven Fraud Operations Leader

TikTok Inc.; Seattle (WA); On-site; USD 140,000 - 257,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Parental leave

Disability coverage

Life insurance

Wellbeing benefits

Paid holidays

Job summary

TikTok Shop’s USDS Risk Control and Security division seeks an Anti-Fraud Operations Manager to lead a team of analysts protecting a fast-growing ecommerce ecosystem. You’ll guide investigations, optimize workflows, and drive AI/LLM tooling adoption while coordinating with cross‑functional partners to maintain safety and growth.

This role emphasizes hands-on analytics, risk strategy, and global collaboration across time zones, with a focus on protecting buyers, merchants, and creators in a

Qualifications

• 5+ years in Anti-Fraud, Trust & Safety, Risk Operations, or Risk Analytics in tech or e-commerce, with 4+ years in people management.
• Hands‑on SQL data analysis; familiarity with Python, R, or automated workflow tools.
• Proven track record in deep-dive fraud investigations, insights sharing, and workflow design.
• Global collaboration across time zones and cultures.
• Bachelor’s degree in Mathematics, Statistics, CS, Engineering, Business Analytics, or related field.
• Excellent communication and ability to navigate ambiguity.

Responsibilities

• Directly lead, mentor, and develop a team of anti-fraud analysts.
• Manage BPO/vendor relationships, set benchmarks and QA standards.
• Oversee deep-dive fraud investigations and escalation handling.
• Lead adoption of AI/LLM tools to automate case handling.
• Collaborate with cross-functional teams to align guardrails and priorities.

Skills

Python

R

SQL for data analysis

Analytical thinking

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in Mathematics, Statistics, Computer Science, Engineering, Business Analytics, or related field

Tools

SQL

Automated workflow tools

Job description

TikTok Shop’s USDS Risk Control and Security division seeks an Anti-Fraud Operations Manager to lead a team of analysts protecting a fast-growing ecommerce ecosystem. You’ll guide investigations, optimize workflows, and drive AI/LLM tooling adoption while coordinating with cross‑functional partners to maintain safety and growth.

This role emphasizes hands-on analytics, risk strategy, and global collaboration across time zones, with a focus on protecting buyers, merchants, and creators in a