AI-Driven Content Strategist for Support

Aditi Consulting; North Carolina; On-site; USD 48,216 - 52,348; Part time

Benefits offered by this job

Medical benefits

401(k) plan participation

Commuter benefits

Life and disability insurance

Job summary

A leading IT consulting firm in North Carolina is hiring for an entry-level technical writing role. The ideal candidate should have a Bachelor's degree in English or a related field and at least 5 years of experience in technical writing or content strategy. Responsibilities include improving Help Center content and collaborating with product teams. This contract position offers a pay range of $35-$38/hr with various benefits.

Qualifications

• 5+ years working in a technical writing or content strategy role.
• 6+ months experience working in and optimizing content for Generative AI and/or LLMs.
• Demonstrated ability to plan, write, and improve online help content.

Responsibilities

• Write, edit, test and improve Help Center articles and customer support responses.
• Manage multiple projects simultaneously while maintaining attention to detail.
• Collaborate with product and operations teams to author support messaging.

Skills

Critical thinking

Technical writing

Content strategy

Project management

Data analysis

Education

Bachelor's degree in English or relevant field

Tools

Content management systems (CMS)

Project management tools

Job description

A leading IT consulting firm in North Carolina is hiring for an entry-level technical writing role. The ideal candidate should have a Bachelor's degree in English or a related field and at least 5 years of experience in technical writing or content strategy. Responsibilities include improving Help Center content and collaborating with product teams. This contract position offers a pay range of $35-$38/hr with various benefits.